---
title: "Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims"
ocid: "ocds-r6ebe6-0000539969"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000539969"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000539969.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000539969.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "WEST DUNBARTONSHIRE COUNCIL"
published: "2018-09-27"
---

# Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims

Buyer: WEST DUNBARTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000539969

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000539969.json)

## Summary

West Dunbartonshire Council is conducting a tender for the project titled "Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims," located in Dumbarton, UK. This procurement process falls under the services category and is currently at the Award stage, having been signed on 17th September 2018. The successful bidder, Northgate Public Services (UK) Limited, was awarded a contract valued at £90,343.44. The tender initially closed on 11th June 2018, and the process followed an open procurement method.

This tender presents significant opportunities for businesses, especially those specialising in data processing services related to housing benefits and council tax claims. Companies with experience in off-site solutions, high-quality output, and data security will find themselves well-positioned to compete effectively. Suppliers must demonstrate relevant qualifications and prior experience with similar projects to meet the selection criteria. This contract not only offers financial benefits but also involves community engagement, making it ideal for organisations focused on local impact.

## Notice

West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion.

### Lot Information

Lot 1

West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion. Requirements will include : - A low cost, off-site processing solution - Guaranteed output with a high level of accuracy - A reliable, secure and fast electronic connection to their virtual network and industry best practice security - Proven governance and management arrangements - Achievement of service standards - Access to proven toolkits, processes and best practice for individual service areas - Access to expertise and professional capacity from their existing talent pool - Extensive experience of liaising with client service teams - Processing and ongoing management of Housing Benefit & Council Tax Reduction cases. Suppliers require to be fully trained and approved by the DWP. The terms and conditions of Department for Work and Pension's 2008 Memorandum of Understanding (MoU) to access the Customer Management System (CIS) states that all assessors must have undertaken the CIS training and signed the confidentiality agreement.

Renewal: Option to extend for a further twelve month extension subject to requirement and satisfactory performance as determined by the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT332683 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2018 |
| Submission deadline | 11 Jun 2018 |
| Future notice date | Not specified |
| Award date | 17 Sep 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,343 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST DUNBARTONSHIRE COUNCIL |
| Locality | DUMBARTON |
| Post town | Glasgow |
| Postcode | G82 3PU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | West Dunbartonshire |
| Electoral ward | Dumbarton |
| Westminster constituency | West Dunbartonshire |
| Delivery location | TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHGATE PUBLIC SERVICES (UK |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66171000 - Financial consultancy services

## Release History

- 27 Sep 2018 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT332683
- 3 May 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY318316

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY318316
  Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims - West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT332683
  Managed Work for Housing Benefit (HB) and Council Tax Reduction (CTR) Claims - West Dunbartonshire Council (WDC) is seeking the provision of Off-Site Housing and Council Tax Benefits Data Processing Services The aim is to assist WDC by assessing HB and CTR claims and the successful bidder will process new claims and change of circumstances claims to completion.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361
- http://www.publictendersscotland.publiccontractsscotland.gov.uk
- http://www.west-dunbarton.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000539969

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000539969. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000539969.json.