--- title: "Provision of Glow Blogs" ocid: "ocds-r6ebe6-0000543155" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000543155" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000543155.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000543155.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "EDUCATION SCOTLAND" published: "2018-11-06" --- # Provision of Glow Blogs Buyer: EDUCATION SCOTLAND Current stage: Award OCID: ocds-r6ebe6-0000543155 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000543155) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000543155.json) ## Summary The procurement process is led by Education Scotland, seeking assistance for the "Provision of Glow Blogs" services. This tender is classified under the education sector and is located in Livingston, UK. Currently in the planning stage, the procurement follows an open procedure with a submission deadline set for 29 June 2018 at 12:00 BST. The estimated value of the contract falls between £750,000 and £850,000. Key contact for this procurement is Stephen Phillips, whose email and telephone details are available for further inquiries. This tender presents an excellent opportunity for businesses specialising in digital educational services, particularly those adept in hosting, application support, and further development of online platforms. Companies experienced in providing collaborative learning environments, technical architecture design, and service management are particularly well-suited to compete for this contract. With a substantial user base and the requirement for a robust support and service desk function, winning this tender could significantly enhance a business’s profile and operational capacity within the educational sector. ## Notice Provision of Glow Blog Services to Education Scotland ### Lot Information Lot 1 Glow is a digital environment for learning and teaching and helps learners and educators to benefit from social and collaborative services in a safe online space anytime, anywhere and on any device. Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service (GAPS) (currently provided by RM Education Ltd). It has four key Glow Services that are provided by Education Scotland:- - Glow Online Productivity Suites (GOPS) (currently O365 and G Suite for Education); - a Blog solution (currently WordPress); - a Broadcast/Meet solution (currently Skype for Business). There are also other Applications that are available within Glow, some of which use the centrally provided authentication through federated identity services. A national Service Desk and Service Desk Portal provides support to Glow customers, offered by the Authentication provider via the telephone and online, to the Glow Customers. The Service Desk also takes support calls for defined Glow Services, passing such calls over to the relevant supplier but ensuring Glow Customers have a single point of contact. There is a requirement for the Glow Blogs host and support contractor to provide a service desk function to further enhance this for Glow Blogs specific incidents and requests. The national Service Desk facility provides second line support and is open to a defined list of Glow Users within each Glow Customer. The Service Desk is available 0800 - 1800, Monday to Friday, 52 weeks a year with the exception of Christmas Day, Boxing Day, New Year's Day and 2nd January. Service Desk calls vary across the year, with volume of calls substantially higher during term time although calls are still received during school holidays. There will be four constituent work packages: Overview (A) Infrastructure Improvements and Migration The Glow Blogs service is currently hosted on Amazon Web Services. The Purchaser would like to improve the infrastructure and hosting of the service to improve performance and user satisfaction. The Purchaser has commissioned a third party Technical Architect to design a new Target Architecture for Glow Blogs and now seeks support to build and migrate to that Target Architecture. This section covers the requirements for this build and migration effort. (B) Application Hosting and Support This section covers the requirements for ongoing hosting and application support for Glow Blogs. This includes hosting, service management, service desk, maintenance and support. (C) Application Improvements This section covers the requirements for a number of improvements to the Glow Blogs service that the Purchaser wishes to make within the current calendar year. The Purchaser seeks support for this development work. (D) Call-off Contract for Development Support This section covers the Purchasers requirements to establish a call-off contract for development support throughout the lifetime of this contract in order to provide support to maintain and improve the Glow Blogs service through time.. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) 2015. Renewal: 2 x 1 year options to extend ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336510 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Nov 2018 | | Submission deadline | 29 Jun 2018 | | Future notice date | Not specified | | Award date | 6 Nov 2018 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Unsuccessful | | Lots status | Unsuccessful | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | EDUCATION SCOTLAND | | Locality | LIVINGSTON | | Post town | Edinburgh | | Postcode | EH54 6GA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM14 West Lothian | | Local authority | West Lothian | | Electoral ward | Livingston South | | Westminster constituency | Livingston | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48190000 - Educational software package ## Release History - 6 Nov 2018 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336510 - 18 Jun 2018 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322792 - 22 May 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320024 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=18 25th May 2018 - ITT Schedule 11 - Change Control Procedure - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=19 25th May 2018 - ITT Schedule 12 - Security Management - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=20 25th May 2018 - ITT Schedule 13 - Software - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=21 25th May 2018 - ITT Schedule 14 - Ordering Procedure - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=22 25th May 2018 - ITT - SG Model Services Contract - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=23 25th May 2018 - ITT Technical Response Document - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=11 25th May 2018 - ITT Schedule 4D - Testing Procedures - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=12 25th May 2018 - ITT Schedule 5 - Key Individuals - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=13 25th May 2018 - ITT Schedule 6 - Approved Sub-contractors - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=14 25th May 2018 - ITT Schedule 7 - Service Provider's Sensitive Information - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=15 25th May 2018 - ITT Schedule 8 - Parent Company Guarantee - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=16 25th May 2018 - ITT Schedule 9 - GDPR Model Contract - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=17 25th May 2018 - ITT Schedule 10 - Exit Management - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=7 25th May 2018 - ITT Schedule 3 - Financial Reports and Models - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=8 25th May 2018 - ITT Schedule 4A - Management Arrangements - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=9 25th May 2018 - ITT Schedule 4B - Implementation Plan - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=10 25th May 2018 - ITT Schedule 4C - Business Continuity and Disaster Recovery - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=5 25th May 2018 - ITT Schedule 2 - Service and Governance - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=6 25th May 2018 - ITT Schedule 2 - Pricing - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=2 25th May 2018 - ITT Instructions to tenderers - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=3 25th May 2018 - ITT Schedule 1 - Definitions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=4 25th May 2018 - ITT Schedule 1A - Specification - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY320024&idx=1 25th May 2018 - ITT covering letter - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320024 Provision of Glow Blogs - Provision of Glow Blog Services to Education Scotland - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336510 Provision of Glow Blogs - Provision of Glow Blog Services to Education Scotland ## Notice URLs - http:// - http://www.educationscotland.gov.uk/ - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000543155 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000543155. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000543155.json.