---
title: "P17-039 Service Desk Tool G-Cloud 9 Call Off"
ocid: "ocds-r6ebe6-0000543330"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000543330"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000543330.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000543330.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED"
published: "2018-05-17"
---

# P17-039 Service Desk Tool G-Cloud 9 Call Off

Buyer: THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000543330

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## Summary

The Skills Development Scotland Co. Limited is seeking suppliers for their recent public procurement titled "P17-039 Service Desk Tool G-Cloud 9 Call Off". This contract belongs to the services industry category and is based in Scotland. The procurement method used was an open procedure and is currently in the award stage, with the contract signed on 30 April 2018. The awarded contract, valued at £548,465, involves the provision of Service Desk software essential for the Enterprise Information Systems function serving various public organisations including the Scottish Enterprise and Highlands and Islands Enterprise.

This contract presents significant growth opportunities particularly for companies specialising in cloud software solutions, especially those with expertise in service management tools like ServiceNow. Businesses with a strong capacity to deliver integrated IT services and support for public sector organisations will find this tender aligns well with their offerings. The competitive environment attracted seven bids, indicating a healthy market engagement, making this an excellent opportunity for suppliers to establish or enhance their presence within the public procurement landscape.

## Notice

EIS is the Shared Enterprise Information Systems function delivered to SDS, SE and HIE. The service desk tool is used to enable the EIS helpdesk to control the logging and clearing of calls, as part of the SIAM model. Access to the tool is required by EIS Helpdesk staff and other SIAM suppliers as part of the integrated model.

### Lot Information

Lot 1

The service desk tool is used to enable the EIS helpdesk to control the logging and clearing of calls, as part of the SIAM model. Access to the tool is required by EIS Helpdesk staff and other SIAM suppliers as part of the integrated model.. Please note that this is a transparency contract award notice in relation to this requirement and that the G-Cloud 9 buying process has been followed in order to identify shortlisted and subsequently the successful supplier.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY319387 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Apr 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £548,465 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 May 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY319387

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY319387
  P17-039 Service Desk Tool G-Cloud 9 Call Off - EIS is the Shared Enterprise Information Systems function delivered to SDS, SE and HIE. The service desk tool is used to enable the EIS helpdesk to control the logging and clearing of calls, as part of the SIAM model. Access to the tool is required by EIS Helpdesk staff and other SIAM suppliers as part of the integrated model.

## Notice URLs

- http://
- http://www.skillsdevelopmentscotland.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000543330

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000543330. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000543330.json.