---
title: "Provision of Platform Technology (REISSUE)"
ocid: "ocds-r6ebe6-0000543622"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000543622"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000543622.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000543622.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2018-11-30"
---

# Provision of Platform Technology (REISSUE)

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000543622

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## Summary

The North Ayrshire Council is overseeing a public procurement process aimed at the "Provision of Platform Technology (REISSUE)" for various systems, including CRM, IT Service Desk, and HR & Payroll, estimated at a total value of £2,200,000. The procurement is currently in the award stage, having been initiated on May 25, 2018, with tenders closing on June 29, 2018. The procurement is classified under the services category and follows an open procedure framework.

This tender presents a strategic growth opportunity for businesses, particularly those specialising in software technology and integrated system solutions. Companies with capabilities in providing comprehensive platform services that can fulfil the diverse needs across customer relationship management, IT service management, and payroll functions are particularly encouraged to participate. Small and medium-sized enterprises (SMEs) and larger firms with relevant experience and turnover levels can potentially benefit from this significant contract by offering innovative solutions aimed at modernising North Ayrshire Council's operations.

## Notice

The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. It is expected that as each solution is built within the same technology, aspects of the platform will be universally available. The Lots Customer, ITSM and HR & Payroll relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native.

### Lot Information

Customer Requirements

The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. LOT 1 relates specifically to Customer Requirements.

Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.

Renewal: The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.

ITSM Requirements

The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. LOT 2 relates specifically to ITSM Requirements.

Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.

Renewal: The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.

HR & Payroll Requirements

The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. LOT 3 relates specifically to HR & Payroll requirements.

Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.

Renewal: The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC338680 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Nov 2018 |
| Submission deadline | 29 Jun 2018 |
| Future notice date | Not specified |
| Award date | 9 Aug 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,208,170 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | SALESFORCE; SAMANAGE EUROPE; XCD HR |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72416000 - Application service providers

## Release History

- 30 Nov 2018 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC338680
- 25 May 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320157

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320157
  Provision of Platform Technology (REISSUE) - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. It is expected that as each solution is built within the same technology, aspects of the platform will be universally available. The Lots Customer, ITSM and HR & Payroll relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC338680
  Provision of Platform Technology (REISSUE) - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. It is expected that as each solution is built within the same technology, aspects of the platform will be universally available. The Lots Customer, ITSM and HR & Payroll relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native.

## Notice URLs

- http://
- http://www.hse.gov.uk/pubns/hse40.pdf
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000543622
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000543622. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000543622.json.