--- title: "Provision of HES Advice Centre Services" ocid: "ocds-r6ebe6-0000544629" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000544629" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000544629.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000544629.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "ENERGY SAVING TRUST LTD" published: "2018-08-20" --- # Provision of HES Advice Centre Services Buyer: ENERGY SAVING TRUST LTD Current stage: Tender OCID: ocds-r6ebe6-0000544629 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000544629) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000544629.json) ## Summary The Energy Saving Trust Ltd is currently conducting a public procurement process titled "Provision of HES Advice Centre Services," which falls under the environmental protection industry category. This procurement aims to appoint contractors to manage five advice centres in the Home Energy Scotland (HES) network across various regions of Scotland, starting from 1st April 2019. The tender, which is in the active stage, employs an open procedure method, and tender submissions are due by 28th September 2018 at noon. The contract period extends to three years with a potential for two additional one-year extensions, and the total estimated value of the network is approximately £16 million (excluding VAT). This tender presents significant opportunities for businesses engaged in energy efficiency and environmental services, especially those with experience in operating similar advice centres or providing related services. Companies that can offer additional services, such as extended hours coverage and community engagement, would be particularly well-suited to compete for one or two of the five available lots. With the expected annual budget allocation for each region varying from £0.8 million to £1.4 million (excluding VAT), businesses should consider participating to expand their market presence in Scotland’s energy advisory sector. ## Notice The Energy Saving Trust wishes to appoint contractors to operate and manage each of the five advice centres which comprise the Home Energy Scotland (HES) advice network covering the Highlands and Islands, North East, South East, South West, Strathclyde and Central regions of Scotland from 1st April-2019. The tender will be split into 5 lots, covering the provision of the services in these 5 geographical areas. The Energy Saving Trust are following a single stage "open" tender procedure. Tenderers may bid for one or a maximum of two lots, although each lot will be evaluated individually. As well as the opportunity to bid to operate the centres, tenderers will also have the opportunity to bid for additional services such as extended hours' coverage. ### Lot Information Home Energy Scotland Highlands and Islands The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES Highland and Islands advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP1M (excl VAT) per year of this budget is attributable to the Highlands and Islands Centre. The contracts are expected to commence on the 1st of April 2019. To support this contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice. Renewal: An additional two 1-year periods may be exercised at ETS's sole option. Home Energy Scotland North East The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES North East advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP1.1M (excl VAT) per year of this budget is attributable to the North East Centre. The contracts are expected to commence on the 1st of April 2019. To support this contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice. Renewal: An additional two 1-year periods may be exercised at ETS's sole option. Home Energy Scotland South East The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES South East advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP1.3M (excl VAT) per year of this budget is attributable to the South East Centre. The contracts are expected to commence on the 1st of April 2019. To support the contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice. Renewal: An additional two 1-year periods may be exercised at ETS's sole option. Home Energy Scotland South West The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES South West advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP0.8M (excl VAT) per year of this budget is attributable to the South West Centre. The contracts are expected to commence on the 1st of April 2019. To support the contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice. Renewal: An additional two 1-year periods may be exercised at ETS's sole option. Home Energy Scotland Strathclyde and Central The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES Strathclyde and Central advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP1.4M (excl VAT) per year of this budget is attributable to the Strathclyde and Central Centre. The contracts are expected to commence on the 1st of April 2019. To support the contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice. Renewal: An additional two 1-year periods may be exercised at ETS's sole option. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG328820 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Aug 2018 | | Submission deadline | 28 Sep 2018 | | Future notice date | 13 Aug 2018 | | Award date | Not specified | | Contract period | 1 Apr 2019 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ENERGY SAVING TRUST LTD | | Locality | EH6 6JH | | Post town | Not specified | | Postcode | EDINBU RGH | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLM5 North Eastern Scotland, TLM6 Highlands and Islands, TLM7 Eastern Scotland, TLM8 West Central Scotland, TLM9 Southern Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 20 Aug 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG328820 - 15 Jun 2018 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322384 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=19 5th September 2018 - HES 2 Meet the Buyer Presentation - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=18 5th September 2018 - Meet the Buyer Session Questions and Answers - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=6 28th August 2018 - ESPD Word Document - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=17 28th August 2018 - ESPD Word Document - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=16 27th August 2018 - Schedule of Prices - SW - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=15 27th August 2018 - Schedule of Prices - SE - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=14 27th August 2018 - Schedule of Prices - SC - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=13 27th August 2018 - Schedule of Prices - NE - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=12 27th August 2018 - Schedule of Prices - H&I - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=11 27th August 2018 - Schedule of deliverables and standards of performance - SW - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=10 27th August 2018 - Schedule of deliverables and standards of performance - SE - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=9 27th August 2018 - Schedule of deliverables and standards of performance - S&C - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=8 27th August 2018 - Schedule of deliverables and standards of performance - NE - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=7 27th August 2018 - Schedule of deliverables and standards of performance - H&I - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=2 22nd August 2018 - HES ITT Lot 2 North East - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=3 22nd August 2018 - HES ITT Lot 3 South East - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=4 22nd August 2018 - HES ITT Lot 4 South West - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=5 22nd August 2018 - HES ITT Lot 5 Strathclyde and Central - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG328820&idx=1 22nd August 2018 - HES ITT Lot 1 Highlands and Islands - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322384 Provision of HES Advice Centre Services - The Energy Saving Trust wishes to appoint contractors to operate and manage each of the five advice centres which comprise the Home Energy Scotland (HES) advice network covering the Highlands and Islands, North East, South East, South West, Strathclyde and Central regions of Scotland from 1st April-2019. The tender will be split into 5 lots, covering the provision of the services in these 5 geographical areas. The Energy Saving Trust currently anticipates following a single stage "open" tender procedure and to be publishing a formal contract notice for these purposes at around the beginning of August 2018. Tenderers may bid for one or a maximum of two lots, although each lot will be evaluated individually. As well as the opportunity to bid to operate the centres, tenderers will also have the opportunity to bid for additional services such as extended hours' coverage. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG328820 Provision of HES Advice Centre Services - The Energy Saving Trust wishes to appoint contractors to operate and manage each of the five advice centres which comprise the Home Energy Scotland (HES) advice network covering the Highlands and Islands, North East, South East, South West, Strathclyde and Central regions of Scotland from 1st April-2019. The tender will be split into 5 lots, covering the provision of the services in these 5 geographical areas. The Energy Saving Trust are following a single stage "open" tender procedure. Tenderers may bid for one or a maximum of two lots, although each lot will be evaluated individually. As well as the opportunity to bid to operate the centres, tenderers will also have the opportunity to bid for additional services such as extended hours' coverage. ## Notice URLs - http:// - http://www.energysavingtrust.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000544629 - https://www.publiccontractsscotland.gov.uk/ - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=552595 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000544629. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000544629.json.