---
title: "CivTech 3.0 - Challenge 7 - Make the NHS waiting time system more efficient and effective"
ocid: "ocds-r6ebe6-0000546062"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000546062"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000546062.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000546062.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "SCOTTISH GOVERNMENT ON BEHALF OF NHS NSS"
published: "2018-06-11"
---

# CivTech 3.0 - Challenge 7 - Make the NHS waiting time system more efficient and effective

Buyer: SCOTTISH GOVERNMENT ON BEHALF OF NHS NSS  
Current stage: Tender  
OCID: ocds-r6ebe6-0000546062

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000546062)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000546062.json)

## Summary

The Scottish Government, acting on behalf of NHS National Services Scotland (NHS NSS), is currently managing a public procurement tender titled "CivTech 3.0 - Challenge 7 - Make the NHS waiting time system more efficient and effective." This initiative falls under the general public services category and is located in Edinburgh, UK. The procurement method utilised is an open procedure, with the submission deadline set for 2 July 2018 at 09:00 UTC. The project has an estimated value of £250,000, aiming to enhance the operational efficiency of NHS services through innovative solutions.

This tender presents significant opportunities for businesses, particularly those specialising in technology and data management solutions, to engage in a transformative project within the healthcare sector. Companies that can demonstrate capabilities in modernising and automating service delivery processes would be especially well-suited to compete. Successful applicants may find substantial commercial potential, with prospects for scaling solutions across NHS facilities throughout Scotland and potentially beyond, fostering business growth while contributing to improved patient care and efficient use of healthcare resources.

## Notice

CivTech(r) brings together public sector expertise and private sector creativity to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Digital Directorate, CivTech's approach is already helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, and producing genuine uplifts for the Scottish economy. And along the way, it's making everyone's lives better.

### Lot Information

Lot 1

Challenge narrative The NHS in Scotland has important requirement to manage the demand and supply of treatment at a local, regional and national level effectively. As our population lives longer, often with increasingly complex health needs, that brings even greater demand on these finite services and even greater need to manage them well. Matching available health service capacity to demand is a long-recognised challenge that affects health boards in Scotland. The management of these processes is manual, remaining unchanged for many years. Solving this challenge is not simply about replacing current processes. We want to engage a company that can modernise, automate and optimise demand management for hospital services. We need a team that can bring a completely new point of view to the problem and bring a product or technologies that have the potential to scale across Scotland. Success will see NHS resources better used as time saved as well as a better experience for patients and staff. The overall benefits are expected to include reducing the time patients wait for appointments, reduction in overheads for hospital administration and more efficient use of the resources available. Why the Challenge Sponsor is focused on this Challenge The experience of waiting for hospital treatment is a major concern for patients and the desire to improve that for members of the public and the health service is a driver for this challenge. We are convinced that the problem can be solved with the right partners. NHS National Services Scotland hold a wealth of retrospective national waiting times data. Effective use of data is essential to the running of health and care services as well as the wider public sector and recent work has highlighted some significant gaps in understanding and the potential use of data to improve patient and personal outcomes. What the Challenge Sponsor would like to see from the solution The challenge sponsors are looking for innovative and new ways of optimising the delivery of services in the NHS, and potentially beyond, to reduce waiting times and costs. Ideas that provide significant reductions in manual handling of data are particularly encouraged. Who are the end users? The end users will be NHS teams in secondary and tertiary care settings, community and primary care who are tasked with improving the management of patient waiting times and the delivery of services. Other users include analysts and staff responsible for management and publication of waiting times information. This would include staff in NHS National Services Scotland and Scottish Government. What would success look like in measurable terms? - Reductions in the length of time patients wait for appointments or admission. - Reduction in time taken to schedule and manage bookings and appointments. - Identification of inefficiencies and opportunities for improvement. - Reduction in time taken to analyse and report on waiting times information Systems including software, APIs and databases the solution will need to work with and / or integrate with This will depend on the solution from the challenge participant and the NHS board partner. There are a number of different systems and databases that they will have to work with / integrate with. Retrospective data on a range of different hospital waiting times is already freely available from the Information Services Division website www.isdscotland.org. The stakeholders that would be involved and the team would require access to Senior leaders and managers from NHS NSS are available and committed to working on this challenge. We are actively seeking to engage partners from one or more of the NHS Boards to support the testing and delivery of the solution in a frontline setting. What's in it for the successful solution provider? Better use of data to reduce waiting times would present a considerable commercial potential at both national and international level.. Challenge page https://civtech.atlassian.net/wiki/spaces/CIV/pages/392855638/C7+How+can+we+make+the+NHS+waiting+time+system+more+efficient+and+effective Link to how to apply page on our web page where you can find a guide on how to apply, the application form and the scorecard. https://civtech.atlassian.net/wiki/spaces/CIV/pages/45717443/How+to+apply

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN321680 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2018 |
| Submission deadline | 2 Jul 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT ON BEHALF OF NHS NSS |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73200000 - Research and development consultancy services

## Release History

- 11 Jun 2018 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN321680

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321680&idx=7
  26th June 2018 - Questions and Answers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321680&idx=6
  25th June 2018 - Question and Answer
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321680&idx=5
  12th June 2018 - Due to technical difficulties being faced by CivTech website please find attached accelerator ts &cs
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321680&idx=4
  12th June 2018 - Due to technical difficulties being faced by CivTech website please find attached exploration ts &cs
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321680&idx=3
  12th June 2018 - Due to technical difficulties being faced by CivTech website please find attached exclusion criteria
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321680&idx=2
  12th June 2018 - Due to technical difficulties being faced by the CivTech website please find attached the scorecard
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321680&idx=1
  12th June 2018 - Due to technical difficulties being faced by CivTech website please find attached application form
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN321680
  CivTech 3.0 - Challenge 7 - Make the NHS waiting time system more efficient and effective - CivTech(r) brings together public sector expertise and private sector creativity to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Digital Directorate, CivTech's approach is already helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, and producing genuine uplifts for the Scottish economy. And along the way, it's making everyone's lives better.

## Notice URLs

- http://www.publiccontractsscotland.gov.uk
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000546062
- https://civtech.atlassian.net/wiki/spaces/CIV/pages/392855638/C7+How+can+we+make+the+NHS+waiting+time+system+more+efficient+and+effective
- https://civtech.atlassian.net/wiki/spaces/CIV/pages/45717443/How+to+apply
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=546062
- https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000546062. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000546062.json.