---
title: "Customer Digital Experience"
ocid: "ocds-r6ebe6-0000546287"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000546287"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000546287.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000546287.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "EAST RENFREWSHIRE COUNCIL"
published: "2018-06-14"
---

# Customer Digital Experience

Buyer: EAST RENFREWSHIRE COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000546287

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000546287)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000546287.json)

## Summary

The procurement process, initiated by East Renfrewshire Council, focuses on the "Customer Digital Experience" project aimed at transforming the council's digital service interface. This planned tender involves services related to website design, content management, and customer relationship management systems, with a total estimated value of £350,000. The procurement is currently in the planning stage and is scheduled for further communication on 1st November 2018. The project is located in Giffnock, within the East Renfrewshire region of Scotland, and is classified under the Information & Communication Technology industry category.

This tender offers significant opportunities for businesses specialising in digital services and software solutions, particularly those providing website design and customer relationship management expertise. Companies with experience in enhancing digital customer experiences and delivering integrated digital solutions would be well-suited to compete for this contract. Engaging in this tender could lead to substantial growth for businesses keen on expanding their presence in the local governmental sector.

## Notice

East Renfrewshire Council plans to transform its Digital Customer Experience. The scope of the project includes: Website Design, Website Content Management System and Customer Relationship Management System

### Lot Information

Lot 1

Transformation of East Renfrewshire Council Digital Customer Experience to modernise end to end the Digital Customer Journey. The scope of project includes Website Design Website Content Management System Customer Relationship Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322369 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jun 2018 |
| Submission deadline | Not specified |
| Future notice date | 1 Nov 2018 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RENFREWSHIRE COUNCIL |
| Locality | GIFFNOCK |
| Post town | Glasgow |
| Postcode | G46 6UG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | East Renfrewshire |
| Electoral ward | Giffnock and Thornliebank |
| Westminster constituency | East Renfrewshire |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 48780000 - System, storage and content management software package
- 48783000 - Content management software package
- 72212445 - Customer Relation Management software development services
- 72212783 - Content management software development services
- 72222300 - Information technology services
- 72413000 - World wide web (www) site design services

## Release History

- 14 Jun 2018 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322369

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN322369&idx=2
  18th June 2018 - Digital Customer Experience - Market Research
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN322369&idx=1
  18th June 2018 - Appendix 1 - Customer Digital experience requirements
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322369
  Customer Digital Experience - East Renfrewshire Council plans to transform its Digital Customer Experience. The scope of the project includes: Website Design, Website Content Management System and Customer Relationship Management System

## Notice URLs

- http://
- http://www.eastrenfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000546287
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=546287

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000546287. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000546287.json.