---
title: "Telephony Services Dynamic Purchasing System"
ocid: "ocds-r6ebe6-0000547002"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547002"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547002.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547002.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "SCOTTISH GOVERNMENT"
published: "2018-06-27"
---

# Telephony Services Dynamic Purchasing System

Buyer: SCOTTISH GOVERNMENT  
Current stage: Tender  
OCID: ocds-r6ebe6-0000547002

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## Summary

The Scottish Government is currently conducting a tender for the "Telephony Services Dynamic Purchasing System," aimed at establishing a collaborative platform for providing various telephony services, including traditional telephony, Internet Protocol (IP) telephony, and enterprise bundled services. This procurement process is in the active stage and employs a selective method, which means suppliers must meet specific entry criteria. The tender period is active, with a submission deadline that ended on 26th June 2020. The buyer is located at 5 Atlantic Quay, Glasgow, and the contract's total estimated value is up to £10,000,000. The procurement has numerous lots, each covering different aspects of telephony services to accommodate the diverse needs of public sector bodies in Scotland.

This tender presents significant opportunities for businesses specialising in telecommunication services, particularly those with expertise in IP telephony, traditional telephony, and enterprise solutions. Companies that can demonstrate their experience and provide relevant case studies are well-suited to compete for contracts within this dynamic purchasing system. Given the requirement for third-party cybersecurity accreditation, suppliers with a strong track record in cybersecurity measures will be particularly advantageous in the bidding process. Moreover, as the system allows for ongoing entry, businesses looking to expand their footprint in the telephony market can continuously participate throughout the lifespan of this procurement.

## Notice

The Authority has established a collaborative Dynamic Purchasing System (DPS) for Telephony Services. The DPS comprises a number of categories (lots) for the provision of Traditional Telephony, Internet Protocol (IP) Telephony and Enterprise Bundled Services. A key objective is to offer a straightforward, flexible and suitable route to market for Scottish public sector bodies. See section III.1.1 for details of public sector organisations who can access the DPS. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to in the lot descriptions. The DPS will be open to entrants throughout its life who meet the minimum criteria.

### Lot Information

Internet Protocol (IP) Telephony

Potential participants must complete the European Single Procurement Document (ESPD) and meet the minimum entry criteria to be established on the DPS. This lot will provide supplier delivery and support for organisations seeking IP Telephony Services. The IP Telephony lot will encompass all telephony technologies and services that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Due to the wide and diverse nature of IP Telephony , it isn't possible to list all the types envisaged - but some examples (non-exhaustive list) are; Voice Over Internet Protocol (VoIP), Session Initiation Protocol (SIP) Trunk Provision, Point to Point Circuits, Telephony as a Service (TaaS), Provision of telephony through a hosted or cloud based solution, Contact Centre Provision, Messaging Services, Intelligent Voice Response (IVR), Automated Call Distribution (ACD), Unified Communications and Broadband provision & services (e.g. Site to site or Site to cloud connectivity, broadband routing etc.) Participants must have at least 12 months experience delivering the types of services and technologies within this Lot. Tell us about your company, services you provide and at least 2 relevant case study examples from the last 3 years. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 2 sides of A4 paper. Responses to be provided in section 4C- (Technical and professional ability) part 4C.1.2 of the ESPD Document.. Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: An initial period of 12 months with an option for an additional 12 months.

Enterprise Bundled Services

Potential participants must complete the European Single Procurement Document (ESPD) and meet the minimum entry criteria to participate on the DPS. The Enterprise Bundled Services Lot will provide organisations access to a bundled range of telephony services as opposed to individual services. The scope of this Lot will focus on bundled services from those identified within Lots 1 and 2 and also includes other services, but not be limited to, such as mobile voice and data telephony, unified communications, telephony as a service etc. This lot will provide a one stop shop for organisations who want to purchase their telephony solutions through one Procurement. More than one telephony service will need to be purchased to qualify as a procurement of a bundle. Participants must have at least 12 months experience delivering the types of services and technologies within this Lot. Tell us about your company, services you provide and at least 2 relevant case study examples from the last 3 years. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 2 sides of A4 paper. Responses to be provided in section 4C- (Technical and professional ability) part 4C.1.2 of the ESPD Document.. Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: An initial 12 month period with an option to extend for an additional 12 months

Traditional Telephony

Potential participants must complete the European Single Procurement Document (ESPD) and meet the minimum entry criteria to be established on the DPS. This lot will provide supplier delivery and support for organisations seeking traditional telephony services. The traditional telephony lot will encompass all telephony technologies and services that are traditionally carried out over the dedicated circuit switch connections of a Public Switch Telephone Network (PSTN). Due to the wide and diverse nature of traditional telephony services, it is not possible to list all the types envisaged. However, some examples (non-exhaustive list) are; the provision of voice calls, services and infrastructure; Line Rental including Integrated Serves Digital Network (ISDN) & PSTN; Direct Dial Integer (DDI) Provisioning; Electronic Billing Services; Migration Management Support; Non geographic numbers and directory enquiries; Broadband provision & services (e.g. site to site or site to cloud connectivity, broadband routing etc.) and paging services. Participants must have at least 12 months experience delivering the types of services within this Lot. Tell us about your company, services you provide and at least 2 relevant case study examples from the last 3 years. Examples from both public and/or private sector may be provided. Please try and be as concise as possible and preferably within 2 sides of A4 paper. Responses are to be provided in section 4C- (Technical and professional ability) part 4C.1.2 of the ESPD Document.. Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: An initial period of 12 months with an option to extend for an additional 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN323642 |
| Notice type | OJEU - F2 - Contract Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jun 2018 |
| Submission deadline | 26 Jun 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | 19 May 2020 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 31712112 - SIM cards
- 31712113 - Cards containing integrated circuits
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32250000 - Mobile telephones
- 32252000 - GSM telephones
- 32252100 - Hands-free mobile telephones
- 32332200 - Telephone-answering machines
- 32342100 - Headphones
- 32342200 - Earphones
- 32342440 - Voice-mail system
- 32342450 - Voice recorders
- 32344100 - Portable receivers for calling and paging
- 32400000 - Networks
- 32410000 - Local area network
- 32412000 - Communications network
- 32412100 - Telecommunications network
- 32415000 - Ethernet network
- 32416000 - ISDN network
- 32416100 - ISDX network
- 32417000 - Multimedia networks
- 32420000 - Network equipment
- 32421000 - Network cabling
- 32422000 - Network components
- 32423000 - Network hubs
- 32424000 - Network infrastructure
- 32427000 - Network system
- 32428000 - Network upgrade
- 32429000 - Telephone network equipment
- 32430000 - Wide area network
- 32500000 - Telecommunications equipment and supplies
- 32510000 - Wireless telecommunications system
- 32520000 - Telecommunications cable and equipment
- 32521000 - Telecommunications cable
- 32522000 - Telecommunications equipment
- 32523000 - Telecommunications facilities
- 32524000 - Telecommunications system
- 32540000 - Switchboards
- 32541000 - Switchboard equipment
- 32542000 - Switchboard panels
- 32543000 - Telephone switchboards
- 32544000 - PABX equipment
- 32545000 - PABX systems
- 32546000 - Digital switching equipment
- 32550000 - Telephone equipment
- 32551000 - Telephone cables and associated equipment
- 32552000 - Electrical apparatus for line telephony or line telegraphy
- 48314000 - Voice recognition software package
- 48510000 - Communication software package
- 48512000 - Interactive voice response software package
- 48513000 - Modem software package
- 48514000 - Remote access software package
- 48516000 - Exchange software package
- 51300000 - Installation services of communications equipment
- 51340000 - Installation services of line telephony equipment
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64212000 - Mobile-telephone services
- 64212100 - Short Message Service (SMS) services
- 64212200 - Enhanced Messaging Service (EMS) services
- 64212300 - Multimedia Message Service (MMS) services
- 64212500 - General Packet Radio Services (GPRS) services
- 64212600 - Enhanced Data for GSM Evolution (EDGE) services
- 64212700 - Universal Mobile Telephone System (UMTS) services
- 64213000 - Shared-business telephone network services
- 64214000 - Dedicated-business telephone network services
- 64214200 - Telephone switchboard services
- 64214400 - Communication land-line rental
- 64215000 - IP telephone services
- 64220000 - Telecommunication services except telephone and data transmission services
- 64223000 - Paging services
- 64224000 - Teleconferencing services
- 64227000 - Integrated telecommunications services
- 72720000 - Wide area network services
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 27 Jun 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN323642

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN323642
  Telephony Services Dynamic Purchasing System - The Authority has established a collaborative Dynamic Purchasing System (DPS) for Telephony Services. The DPS comprises a number of categories (lots) for the provision of Traditional Telephony, Internet Protocol (IP) Telephony and Enterprise Bundled Services. A key objective is to offer a straightforward, flexible and suitable route to market for Scottish public sector bodies. See section III.1.1 for details of public sector organisations who can access the DPS. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to in the lot descriptions. The DPS will be open to entrants throughout its life who meet the minimum criteria.

## Notice URLs

- http://www.gov.scot/
- http://www.gov.scot/Publications/2017/03/7843
- http://www.gov.scot/Topics/Government/Procurement
- http://www.gov.scot/Topics/Government/public-bodies/about
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000547002
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547002. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000547002.json.