---
title: "Managed IT and Telephony Services for Business centres"
ocid: "ocds-r6ebe6-0000547320"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547320"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547320.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547320.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "NORTH LANARKSHIRE COUNCIL"
published: "2018-06-19"
---

# Managed IT and Telephony Services for Business centres

Buyer: NORTH LANARKSHIRE COUNCIL  
Current stage: Tender  
OCID: ocds-r6ebe6-0000547320

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## Summary

The North Lanarkshire Council is currently overseeing a tender process for the provision of Managed IT and Telephony Services at four business centres within North Lanarkshire, specifically aimed at facilitating operations for North Lanarkshire Properties LLP and Culture NL. This open procurement process, which started on 19 June 2018, has a bid submission deadline set for 18 July 2018, with an estimated contract value of £160,000. The core objectives of this tender include establishing a helpdesk service, maintaining IT systems, and supporting the management of third-party ICT vendors.

This tender presents significant opportunities for companies specialising in IT services, telecommunications, or technical support. Businesses that excel in providing helpdesk solutions, maintenance services, and vendor management would be well-positioned to compete. With a focus on quality service delivery and operational efficiency, the winning contractor will gain a foothold in a lucrative market, benefitting from a contract duration of up to three years, including renewal options, making this an attractive opportunity for growth in the public sector.

## Notice

Managed IT and Telephony Services at 4x Business Centres' 3 belonging to North Lanarkshire Properties LLP ("NLP") and 1 belonging to Culture NL ("CNL"). The requirements include provision of a helpdesk service, maintenance of IT equipment and Services, support with managing 3rd Party ICT vendors, and emergency purchase support.

### Lot Information

Lot 1

Managed IT and Telephony Services at 4x Business Centres' 3 belonging to North Lanarkshire Properties LLP ("NLP") and 1 belonging to Culture NL ("CNL"). . The requirements include provision of a helpdesk service, maintenance of IT equipment and Services, support with managing 3rd Party ICT vendors, and emergency purchase support. . The key objectives of the Contract are for the Service Provider to: - work with the Business Centres to reduce and mitigate any risks that disrupt IT and Telephony services provided to tenants; - undertake analysis of calls and provide detailed reports to the Business Centres to allow them to recover costs from individual tenants for their usage; - settle monthly bills with the external suppliers of IT and recharge costs to the Business Centres; -be the liaison between the Business Centres and external suppliers of IT and Telephony infrastructure; -provide a helpdesk for the Business Centres, by logging technical issues, then initiating and/or deploying support to resolve; -provide routine and ad-hoc maintenance and health checks on IT and Telephony equipment, hardware and software used for the operations and services provided at the Business Centres; -provide reports on the performance and status infrastructure, including warning notices and/or recommendations for replacements or improvements; -provide expert technical support that informs strategic and long term planning for replacements and/or upgrades for any infrastructure; and, -provide emergency and/or routine purchase support.. PLEASE NOTE Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.

Renewal: The contract will be for initial 2 years duration with an option at the sole discretion of the Business Centres to extend for an additional 1 year period with a further potential option to extend for another 1 year thereafter. (The contract is advertised as a 2+1+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322607 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jun 2018 |
| Submission deadline | 18 Jul 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,000 |
| Lots value | £160,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH LANARKSHIRE COUNCIL |
| Locality | MOTHERWELL |
| Post town | Motherwell |
| Postcode | ML1 1AB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM34 North Lanarkshire |
| Local authority | North Lanarkshire |
| Electoral ward | Motherwell South East and Ravenscraig |
| Westminster constituency | Motherwell, Wishaw and Carluke |
| Delivery location | TLM84 North Lanarkshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 19 Jun 2018 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322607

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322607
  Managed IT and Telephony Services for Business centres - Managed IT and Telephony Services at 4x Business Centres' 3 belonging to North Lanarkshire Properties LLP ("NLP") and 1 belonging to Culture NL ("CNL"). The requirements include provision of a helpdesk service, maintenance of IT equipment and Services, support with managing 3rd Party ICT vendors, and emergency purchase support.

## Notice URLs

- http://www.northlanarkshire.gov.uk
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.publictendersscotland.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000547320

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547320. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000547320.json.