---
title: "Revenues and Benefits Information Systems"
ocid: "ocds-r6ebe6-0000547621"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547621"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547621.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547621.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "EAST RENFREWSHIRE COUNCIL"
published: "2018-06-21"
---

# Revenues and Benefits Information Systems

Buyer: EAST RENFREWSHIRE COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000547621

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## Summary

East Renfrewshire Council is inviting suppliers to participate in the planning phase of the tender titled "Revenues and Benefits Information Systems." This procurement is focused on services related to the collection and administration of Revenues and Benefits, with an estimated value of £500,000. The council is located in Giffnock, East Renfrewshire, UK. Suppliers interested in this opportunity must submit their detailed responses by 12 noon on 17th July 2018, and shortlisted suppliers will be invited to present their solutions in a demonstration event scheduled for 27th July 2018.

This tender presents a significant opportunity for businesses specialising in information and communication technology, particularly those offering solutions in council tax administration and welfare benefits management. Companies that can demonstrate innovative technologies, process automation, and integration capabilities with national systems will be well-suited to compete. The selected suppliers will be able to showcase their offerings directly to council officers, potentially leading to future contracts beyond this initial tender phase.

## Notice

East Renfrewshire Council's Corporate and Community Services department are keen to get some feedback from suppliers on the current capabilities that are on offer with regards to Revenues and Benefits Collection and Administration Systems. The council are looking to market test the Revenues and Benefits area to ascertain if service providers can deliver services at a lower cost whilst improving service quality and efficiency. The Revenues and Benefits solution should be able to provide the following functionality as a minimum: - Billing & collection of Council Tax - Assessment and payment for Council Tax reduction - Managing multiple / high level debt cases for Council Tax - Assessment and payment for Housing Benefit - Management of Housing Benefit overpayments - Assessment and payment of Discretionary Housing payment - Assessment and payment for Scottish Welfare Fund - Administration and payment of Education Benefits - Compliant with national legislation including GDPR.

### Lot Information

Lot 1

East Renfrewshire Council's Corporate and Community Services department are keen to get some feedback from suppliers on the current capabilities that are on offer with regards to Revenues and Benefits Collection and Administration Systems. The council are looking to market test the Revenues and Benefits area to ascertain if service providers can deliver services at a lower cost whilst improving service quality and efficiency. The Revenues and Benefits solution should be able to provide the following functionality as a minimum: - Billing and collection of Council Tax - Assessment and payment for Council Tax reduction - Managing multiple / high level debt cases for Council Tax - Assessment and payment for Housing Benefit - Management of Housing Benefit overpayments - Assessment and payment of Discretionary Housing payment - Assessment and payment for Scottish Welfare Fund - Administration and payment of Education Benefits - Compliant with national legislation including GDPR. The Council is keen to see areas of innovation and technological advances in the current market can offer including: - Management and combatting fraud - Customer self service - Process automation - Easy to access reporting capabilities - Integration opportunities through the use of APIs The council will invite a maximum of four interested suppliers to a demonstration event on 27th July held within East Renfrewshire Council Offices in Barrhead. Suppliers will be expected to provide a one hour demonstration of their product and a half hour Q and A session. Suppliers will be allocated a time slot during the day and will present to a number of Council officers. Interested suppliers are invited to register their interest and provide via email a detailed response no later than 12 noon on the 17th July to clare.dillon@eastrenfrewshire.gov.uk. The response should outline why they would like to take part in the demonstration and how they can provide the listed minimum functionality. Responses should also highlight how their solution can provide a seamless customer journey. Please also specify whether your system can integrate with Scotland's national authentication system mygov.scot My Account. It will be at the Councils discretion as to the 4 suppliers chosen, and we reserve the right to invite other Local Authorities to the demonstrations. Following the market research stage the Council will consider the information obtained and a decision will be taken internally on whether we issue an open tender to the market place / utilise any available frameworks. It should be noted there is no guarantee to any further competition / engagement with suppliers taking part in the market research stage. For any supplier not selected in the final 4 for demonstration the Council will be happy to keep you updated on any final decisions taken regarding next steps.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322965 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2018 |
| Submission deadline | Not specified |
| Future notice date | 1 Feb 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RENFREWSHIRE COUNCIL |
| Locality | GIFFNOCK |
| Post town | Glasgow |
| Postcode | G46 6UG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | East Renfrewshire |
| Electoral ward | Giffnock and Thornliebank |
| Westminster constituency | East Renfrewshire |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 48444100 - Billing system
- 75123000 - Administrative housing services
- 79342300 - Customer services

## Release History

- 21 Jun 2018 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322965

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322965
  Revenues and Benefits Information Systems - East Renfrewshire Council's Corporate and Community Services department are keen to get some feedback from suppliers on the current capabilities that are on offer with regards to Revenues and Benefits Collection and Administration Systems. The council are looking to market test the Revenues and Benefits area to ascertain if service providers can deliver services at a lower cost whilst improving service quality and efficiency. The Revenues and Benefits solution should be able to provide the following functionality as a minimum: - Billing & collection of Council Tax - Assessment and payment for Council Tax reduction - Managing multiple / high level debt cases for Council Tax - Assessment and payment for Housing Benefit - Management of Housing Benefit overpayments - Assessment and payment of Discretionary Housing payment - Assessment and payment for Scottish Welfare Fund - Administration and payment of Education Benefits - Compliant with national legislation including GDPR.

## Notice URLs

- http://
- http://www.eastrenfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000547621

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547621. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000547621.json.