--- title: "Award of SSD Service Desk Manager" ocid: "ocds-r6ebe6-0000547675" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547675" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547675.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547675.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH GOVERNMENT" published: "2018-08-02" --- # Award of SSD Service Desk Manager Buyer: SCOTTISH GOVERNMENT Current stage: Award OCID: ocds-r6ebe6-0000547675 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547675) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000547675.json) ## Summary The Scottish Government has awarded a contract titled "Award of SSD Service Desk Manager," aimed at providing 1st Line IT support for the Social Security supported infrastructure and software. This procurement falls under the "services" category, specifically focusing on temporary and agency staff for professional services. The procurement process was initiated on 30th July 2018 and the contract was signed on 13th July 2018, with the contract period extending until 26th April 2019. The buying organisation, located in Edinburgh, successfully received three bids for this opportunity, indicating healthy competition in the tendering process. This contract presents significant opportunities for businesses specialising in IT support and service management, particularly those capable of providing temporary staffing solutions. Companies such as IT staffing agencies, managed service providers, and those with experience in social security systems will be well-suited to compete for similar contracts in the future. Engaging in such procurement processes can help businesses expand their service offerings and market presence within the public sector, driving growth and reinforcing their foothold in the services industry. ## Notice Service Desk ManagerThe Service Manager will manage the 1st Line IT support to service users on all Social Security supported infrastructure and software. The Service Manager will ensure incidents and requests are monitored, escalated and proactively reviewed in scope service queues ensuring both response and fix SLA are maintained to agreed levels. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG326951 | | Notice type | PCS Notice - Quick Quote Award | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Aug 2018 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 2 Aug 2018 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £53,625 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Additional buyers | ABERDEENSHIRE COUNCIL; CLACKMANNANSHIRE COUNCIL; COMHAIRLE NAN EILEAN SIAR; EAST DUNBARTONSHIRE COUNCIL; FALKIRK COUNCIL; FIFE COUNCIL; FORESTRY COMMISSION; NATIONAL GALLERIES OF SCOTLAND; NORTH AYRSHIRE COUNCIL; ORKNEY ISLANDS COUNCIL; PROSPECT COMMUNITY HOUSING; PROSPECT COMMUNITY HOUSING LTD; REGISTERS OF SCOTLAND; ROUTES TO WORK LIMITED; SCOTTISH NATIONAL BLOOD TRANSFUSION SERVICE; SCOTTISH POLICE AUTHORITY; SCOTTISH PRISON SERVICE; SRUC; THE HIGHLAND COUNCIL; UNIVERSITY OF DUNDEE; UNIVERSITY OF STRATHCLYDE | | Locality | INVERNESS | | Post town | Inverness | | Postcode | IV3 5BX | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM01 Clackmannanshire and Fife | | Local authority | Clackmannanshire | | Electoral ward | Clackmannanshire South | | Westminster constituency | Alloa and Grangemouth | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 65 | | Supplier names | 2SL SCOTLAND; ACTS PARTNERSHIP; ALEX'S TAXIS; AMEY OW; ARTHUR MCKAY; B.J.MINIBUSES; BK MINIBUSES; BOND CARS; BREEDON HEBRIDES; CALBA; CCS MEDIA; CELLO SIGNAL LTD (T/A LEITH AGENCY; CLARK COMMUNICATIONS; CLARKES ENVIRONMENTAL; COMPAREX; CONCORD TAXI; CONNELL'S; CORSTORPHINE ROOFING AND BUILDING; CRANETEK SERVICES; CUMBRAE CABS; DELOITTE; DUNCAN WEMYSS; EDDIES TAXIS; EDP-UK; ERGO COMPUTING; ETS TESTING SERVICES; EUAN GILLAN; FORD MOTOR; G & A BARNIE GROUP; GTR CONTRACTS; HARVEY NASH; HIGHLAND HEATING MANAGEMENT; J&E SHEPHERD CHARTERED SURVEYORS; JOES TAXIS; JUSTOM; KONE; LIQUIDLOGIC; MACKAY DECORATORS PERTH; MARWOOD ELECTRICAL COMPNAY; MCLELLAND'S TAXIS; MERCEDES PRIVATE HIRE; MILTON COACHES; MINDSET-UK; PARK ROAD MOTORS; PETE'S.TAXI; PING NETWORK SOLUTIONS; QUEEN OF CLEAN; REDDISHPINK MEDIA; RICHARD IRVIN BUILDING SERVICES; ROBERTS CARS; SAM PROW'S TAXIS; SCOT JCB; SH PROPERTY SERVICES (EDINBURGH; SPECIALIST COMPUTER CENTRES; SPRING TECHNOLOGY STAFFING SERVICES; SPRINGSIDE TAXIS; SSTAXIS@HOTMAIL.COM; SWECO; THERAKOS; THISTLE TAXIS; VEITCHI INDUSTRIAL FLOORING; VIKING TAXIS; WAVE PR; WHITEHIRST TAXIS; XMA | ## Release History - 2 Aug 2018 at 14:47 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG326951 ## Notice URLs - http://www.aberdeenshire.gov.uk - http://www.clacks.gov.uk/business/corporateprocurementprocess/ - http://www.cne-siar.gov.uk - http://www.dundee.ac.uk - http://www.eastdunbarton.gov.uk - http://www.falkirk.gov.uk - http://www.fifedirect.org.uk - http://www.forestry.gov.uk - http://www.highland.gov.uk/ - http://www.nationalgalleries.org - http://www.north-ayrshire.gov.uk - http://www.orkney.gov.uk - http://www.prospectch.org.uk/ - http://www.ros.gov.uk - http://www.scotblood.co.uk/ - http://www.scotland.gov.uk - http://www.spa.police.uk - http://www.sps.gov.uk - http://www.sruc.ac.uk - http://www.strath.ac.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547675. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000547675.json.