---
title: "Award of Temporary IT Staff - SSD Service Desk Analysts"
ocid: "ocds-r6ebe6-0000547684"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547684"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547684.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547684.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2018-08-02"
---

# Award of Temporary IT Staff - SSD Service Desk Analysts

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000547684

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547684)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000547684.json)

## Summary

The Scottish Government has conducted a procurement process titled "Award of Temporary IT Staff - SSD Service Desk Analysts," which falls under the services industry category. This process is currently in the Award stage, having begun on 6th August 2018 and concluding with the final contract end date set for 26th April 2019. The opportunity valued at £24,700 is located in Edinburgh and specifically entails hiring three Service Desk Analysts to provide first-line IT support on Social Security systems.

This tender presents a valuable opportunity for staffing agencies and IT service companies looking to expand their business in the public sector. Businesses that specialise in providing temporary IT staff, particularly those with experience in handling social security IT infrastructures, would be well positioned to compete for this contract. The focus on quality service delivery, adherence to response and fix SLAs, and a proactive approach to service queue management are key factors for success in this procurement.

## Notice

Service Desk Analysts (x3)The Analysts will provide 1st Line IT support to service users on all Social Security supported infrastructure and software. Analysts will monitor, escalate and proactively review in scope service queues ensuring both response and fix SLA are maintained to agreed levels.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG326946 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Aug 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Aug 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £24,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Additional buyers | ABERDEENSHIRE COUNCIL; CLACKMANNANSHIRE COUNCIL; COMHAIRLE NAN EILEAN SIAR; EAST DUNBARTONSHIRE COUNCIL; FALKIRK COUNCIL; FIFE COUNCIL; FORESTRY COMMISSION; NATIONAL GALLERIES OF SCOTLAND; NORTH AYRSHIRE COUNCIL; ORKNEY ISLANDS COUNCIL; PROSPECT COMMUNITY HOUSING; PROSPECT COMMUNITY HOUSING LTD; REGISTERS OF SCOTLAND; ROUTES TO WORK LIMITED; SCOTTISH NATIONAL BLOOD TRANSFUSION SERVICE; SCOTTISH POLICE AUTHORITY; SCOTTISH PRISON SERVICE; SRUC; THE HIGHLAND COUNCIL; UNIVERSITY OF DUNDEE; UNIVERSITY OF STRATHCLYDE |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5BX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM01 Clackmannanshire and Fife |
| Local authority | Clackmannanshire |
| Electoral ward | Clackmannanshire South |
| Westminster constituency | Alloa and Grangemouth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 65 |
| Supplier names | 2SL SCOTLAND; ACTS PARTNERSHIP; ALEX'S TAXIS; AMEY OW; ARTHUR MCKAY; B.J.MINIBUSES; BK MINIBUSES; BOND CARS; BREEDON HEBRIDES; CALBA; CCS MEDIA; CELLO SIGNAL LTD (T/A LEITH AGENCY; CLARK COMMUNICATIONS; CLARKES ENVIRONMENTAL; COMPAREX; CONCORD TAXI; CONNELL'S; CORSTORPHINE ROOFING AND BUILDING; CRANETEK SERVICES; CUMBRAE CABS; DELOITTE; DUNCAN WEMYSS; EDDIES TAXIS; EDP-UK; ERGO COMPUTING; ETS TESTING SERVICES; EUAN GILLAN; FORD MOTOR; G & A BARNIE GROUP; GTR CONTRACTS; HARVEY NASH; HIGHLAND HEATING MANAGEMENT; J&E SHEPHERD CHARTERED SURVEYORS; JOES TAXIS; JUSTOM; KONE; LIQUIDLOGIC; MACKAY DECORATORS PERTH; MARWOOD ELECTRICAL COMPNAY; MCLELLAND'S TAXIS; MERCEDES PRIVATE HIRE; MILTON COACHES; MINDSET-UK; PARK ROAD MOTORS; PETE'S.TAXI; PING NETWORK SOLUTIONS; QUEEN OF CLEAN; REDDISHPINK MEDIA; RICHARD IRVIN BUILDING SERVICES; ROBERTS CARS; SAM PROW'S TAXIS; SCOT JCB; SH PROPERTY SERVICES (EDINBURGH; SPECIALIST COMPUTER CENTRES; SPRING TECHNOLOGY STAFFING SERVICES; SPRINGSIDE TAXIS; SSTAXIS@HOTMAIL.COM; SWECO; THERAKOS; THISTLE TAXIS; VEITCHI INDUSTRIAL FLOORING; VIKING TAXIS; WAVE PR; WHITEHIRST TAXIS; XMA |

## Release History

- 2 Aug 2018 at 14:40 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG326946

## Notice URLs

- http://www.aberdeenshire.gov.uk
- http://www.clacks.gov.uk/business/corporateprocurementprocess/
- http://www.cne-siar.gov.uk
- http://www.dundee.ac.uk
- http://www.eastdunbarton.gov.uk
- http://www.falkirk.gov.uk
- http://www.fifedirect.org.uk
- http://www.forestry.gov.uk
- http://www.highland.gov.uk/
- http://www.nationalgalleries.org
- http://www.north-ayrshire.gov.uk
- http://www.orkney.gov.uk
- http://www.prospectch.org.uk/
- http://www.ros.gov.uk
- http://www.scotblood.co.uk/
- http://www.scotland.gov.uk
- http://www.spa.police.uk
- http://www.sps.gov.uk
- http://www.sruc.ac.uk
- http://www.strath.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547684. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000547684.json.