--- title: "Customer Satisfaction Survey" ocid: "ocds-r6ebe6-0000547830" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547830" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547830.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000547830.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "PARTICK HOUSING ASSOCIATION LIMITED" published: "2018-11-09" --- # Customer Satisfaction Survey Buyer: PARTICK HOUSING ASSOCIATION LIMITED Current stage: Award OCID: ocds-r6ebe6-0000547830 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547830) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000547830.json) ## Summary Partick Housing Association Limited, based in Glasgow, is conducting a tender titled "Customer Satisfaction Survey," seeking services from 2018 to 2021. The procurement process is currently in the active tender stage, with a submission deadline of 25 July 2018. This open procedure encompasses two main lots, including a three-year customer satisfaction survey and a monthly rolling survey. The contract awards include two active contracts, each valued at £34,425, signed on 2 August 2018. The delivery locations include Partick and surrounding areas. This tender presents an excellent opportunity for firms specialising in market research and customer survey services, particularly small to medium-sized enterprises (SMEs) with experience in compliance with GDPR and standards set by regulatory bodies. With objectives focusing on customer feedback and experience enhancement, businesses that can deliver innovative survey designs and robust reporting mechanisms will be well-suited to compete for this contract, enabling them to potentially grow their client base through collaboration with Partick Housing Association. ## Notice Partick Housing Association is seeking provision of customer satisfaction surveys from 2018 - 2021. ### Lot Information 3 Year Customer Satisfaction Survey 2018 This invitation to tender (ITT) is for the provision of 3 year customer satisfaction survey in relation to customers and factored homeowners of Partick Housing Association (PHA) and our subsidiary company Partick Works Limited (PWL). Monthly Customer Satisfaction Survey (Rolling) PHA is seeking the following outcomes from our monthly surveys: - you must provide a price for 40 and 50 telephone interviews with customers per month; - provision of innovative survey design and sampling of customers who have recently receive a service from PHA, to ensure that we are continuously improving our customers' experience based upon their feedback; - regular, timely feedback on customers' experience of PHA including our key services and our people; - comparison and analysis of monthly results against previous results where appropriate; - regular review and flexibility in approach to these surveys and the performance indicators and questions to ensure they remain fit for purpose and sufficiently challenge PHA to deliver continuous improvement to meet customer needs. Renewal: Monthly ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336601 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Nov 2018 | | Submission deadline | 25 Jul 2018 | | Future notice date | Not specified | | Award date | 2 Aug 2018 | | Contract period | 2 Aug 2018 - 31 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £34,425 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | PARTICK HOUSING ASSOCIATION LIMITED | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G11 5QP | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Partick East/Kelvindale | | Westminster constituency | Glasgow West | | Delivery location | TLM82 Glasgow City | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | RESEARCH RESOURCE | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 9 Nov 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336601 - 25 Jun 2018 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN323101 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN323101&idx=2 9th July 2018 - PHA Customer Satisfaction Survey - ITT Brief - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN323101&idx=3 9th July 2018 - PHA Customer Satisfaction Survey - ITT Brief - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN323101&idx=1 25th June 2018 - PHA Customer Satisfaction Survey - Advert - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN323101 Customer Satisfaction Survey - Partick Housing Association is seeking provision of customer satisfaction surveys from 2018 - 2021. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336601 Customer Satisfaction Survey - Partick Housing Association is seeking provision of customer satisfaction surveys from 2018 - 2021. ## Notice URLs - http:// - http://www.partickha.org.uk - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000547830 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000547830. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000547830.json.