---
title: "The Provision of a Domestic Abuse and Forced Marriage Helpline"
ocid: "ocds-r6ebe6-0000551702"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000551702"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000551702.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000551702.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2019-01-28"
---

# The Provision of a Domestic Abuse and Forced Marriage Helpline

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000551702

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## Summary

The Scottish Government has initiated a procurement process for the "Provision of a Domestic Abuse and Forced Marriage Helpline" in the services category. This contract is aimed at operating a 24/7 helpline tailored to support individuals affected by domestic abuse and forced marriage across Scotland. The procurement method utilised is an open procedure, and the current stage is complete, with key dates including the contract signing on 10 December 2018 and a total contract value amounting to £1,799,651.51.

This opportunity is particularly suited for organisations experienced in providing sensitive support services, such as NGOs and social enterprises focused on domestic and gender-based violence. Businesses with expertise in helpline management and trauma-informed care, particularly those with a commitment to social impact, may find this contract an excellent platform for growth and community engagement. With the award made to Scottish Women's Aid, further opportunities for collaboration and support services in related areas may also arise.

## Notice

The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland which will be known as the "National Domestic Abuse and Forced Marriage Helpline Scotland". The National Domestic Abuse and Forced Marriage Helpline Scotland is to operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.

### Lot Information

Lot 1

The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland which will be known as the "National Domestic Abuse and Forced Marriage Helpline Scotland". The National Domestic Abuse and Forced Marriage Helpline Scotland is to operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.. Please refer to ITT documentation

Renewal: 3 optional 12 month extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN343568 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2019 |
| Submission deadline | 3 Sep 2018 |
| Future notice date | Not specified |
| Award date | 10 Dec 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,800,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,799,651 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCOTTISH WOMEN'S AID |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 28 Jan 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN343568
- 2 Aug 2018 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG327283
- 27 Jul 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL326506

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL326506
  The Provision of a Domestic Abuse and Forced Marriage Helpline - The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland which will be known as the "National Domestic Abuse and Forced Marriage Helpline Scotland". The National Domestic Abuse and Forced Marriage Helpline Scotland is to operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN343568
  The Provision of a Domestic Abuse and Forced Marriage Helpline - The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland which will be known as the "National Domestic Abuse and Forced Marriage Helpline Scotland". The National Domestic Abuse and Forced Marriage Helpline Scotland is to operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000551702
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000551702. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000551702.json.