---
title: "Provision of Hosting and Support Services to Glow Blogs"
ocid: "ocds-r6ebe6-0000554782"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000554782"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000554782.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000554782.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "EDUCATION SCOTLAND"
published: "2019-02-08"
---

# Provision of Hosting and Support Services to Glow Blogs

Buyer: EDUCATION SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000554782

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000554782.json)

## Summary

Education Scotland is inviting suppliers to provide Hosting and Support Services for Glow Blogs, a digital learning environment. This procurement falls under the services category, specifically within the education sector. The process has progressed to the award stage, with a contract valued at £765,051 signed on 16 January 2019. The original tender was announced on 4 September 2018, with proposals due by 11 October 2018. The services are to be delivered in Livingston, UK, under an open procurement method.

This contract presents significant opportunities for businesses, particularly those in the IT services and digital technology sectors, to expand their operations and client base within the education market. Companies with expertise in application hosting, support services, and digital infrastructure improvements would be particularly well-suited to engage in this tendering process. Given its emphasis on quality and value, suppliers that can demonstrate superior service delivery and cost-effectiveness may stand to benefit from this project.

## Notice

Provision of Hosting and Support Services to Glow Blogs on behalf of Education Scotland

### Lot Information

Lot 1

Glow is a digital environment for learning and teaching and helps learners and educators to benefit from social and collaborative services in a safe online space anytime, anywhere and on any device. Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service (GAPS) (currently provided by RM Education Ltd). It has four key Glow Services that are provided by Education Scotland:- - Glow Online Productivity Suites (GOPS) (currently O365 and G Suite for Education); - a Blog solution (currently WordPress); - a Broadcast/Meet solution (currently Skype for Business). There are also other Applications that are available within Glow, some of which use the centrally provided authentication through federated identity services. A national Service Desk and Service Desk Portal provides support to Glow customers, offered by the Authentication provider via the telephone and online, to the Glow Customers. The Service Desk also takes support calls for defined Glow Services, passing such calls over to the relevant supplier but ensuring Glow Customers have a single point of contact. There is a requirement for the Glow Blogs host and support contractor to provide a service desk function to further enhance this for Glow Blogs specific incidents and requests. The national Service Desk facility provides second line support and is open to a defined list of Glow Users within each Glow Customer. The Service Desk is available 0800 - 1800, Monday to Friday, 52 weeks a year with the exception of Christmas Day, Boxing Day, New Year's Day and 2nd January. Service Desk calls vary across the year, with volume of calls substantially higher during term time although calls are still received during school holidays. There will be four constituent work packages: Overview (A) Infrastructure Improvements and Migration The Glow Blogs service is currently hosted on Amazon Web Services. The Purchaser would like to improve the infrastructure and hosting of the service to improve performance and user satisfaction. The Purchaser has commissioned a third party Technical Architect to design a new Target Architecture for Glow Blogs and now seeks support to build and migrate to that Target Architecture. This section covers the requirements for this build and migration effort. (B) Application Hosting and Support This section covers the requirements for ongoing hosting and application support for Glow Blogs. This includes hosting, service management, service desk, maintenance and support. (C) Application Improvements This section covers the requirements for a number of improvements to the Glow Blogs service that the Purchaser wishes to make within the current calendar year. The Purchaser seeks support for this development work. (D) Call-off Contract for Development Support This section covers the Purchasers requirements to establish a call-off contract for development support throughout the lifetime of this contract in order to provide support to maintain and improve the Glow Blogs service through time.. Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) 2015.

Renewal: 2 x 1 year options to extend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB344843 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Feb 2019 |
| Submission deadline | 11 Oct 2018 |
| Future notice date | Not specified |
| Award date | 16 Jan 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £765,051 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EDUCATION SCOTLAND |
| Locality | LIVINGSTON |
| Post town | Edinburgh |
| Postcode | EH54 6GA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM14 West Lothian |
| Local authority | West Lothian |
| Electoral ward | Livingston South |
| Westminster constituency | Livingston |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AFFINITY DIGITAL TECH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48190000 - Educational software package

## Release History

- 8 Feb 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB344843
- 4 Sep 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP330319

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP330319&idx=1
  5th September 2018 - ICT Model Contract
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP330319&idx=2
  5th September 2018 - Technical Response Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP330319&idx=3
  5th September 2018 - Instructions to Tenderers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP330319&idx=4
  5th September 2018 - Covering Letter
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP330319
  Provision of Hosting and Support Services to Glow Blogs - Provision of Hosting and Support Services to Glow Blogs on behalf of Education Scotland
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB344843
  Provision of Hosting and Support Services to Glow Blogs - Provision of Hosting and Support Services to Glow Blogs on behalf of Education Scotland

## Notice URLs

- http://
- http://www.educationscotland.gov.uk/
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000554782

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000554782. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000554782.json.