---
title: "Provision of Application and Support Services"
ocid: "ocds-r6ebe6-0000556348"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000556348"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000556348.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000556348.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "EDUCATION SCOTLAND"
published: "2018-09-05"
---

# Provision of Application and Support Services

Buyer: EDUCATION SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000556348

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000556348.json)

## Summary

The procurement process conducted by Education Scotland focuses on the provision of application and support services for Glow Blogs. This contract, valued at £29,140, was awarded on 24 July 2018 and is currently active. The procurement method utilized was a selective approach under a restricted procedure, and the contract falls under the services category within the education sector. The contract delivery addresses are located in Livingston, UK.

This tender presents significant growth opportunities for businesses in the IT and digital services sector, particularly those specialising in application support, project management, and educational technology solutions. Businesses capable of providing a comprehensive range of support services, including user support, incident management, and system upgrades for educational applications would be well-suited to compete. Additionally, companies with experience in managing transitions to new service providers would be advantageous in fulfilling the contract requirements.

## Notice

Provision of application and support services to Glow Blogs.

### Lot Information

Lot 1

The Supplier will be required to deliver application support services for the Glow Blogs service including the following main elements: 1. Migration to new service provider. The Supplier will be required to provide professional services: - To conduct a due diligence exercise to enable the supplier's support engineers and Service Manager to obtain a detailed understanding of the Glow Blogs application. - All information gathered should be securely recorded and used to form a working knowledge base for the supplier's support team to support the service during the term of this contract. - Engage with our hosting provider to establish a smooth working relationship. 2. On-going support The Supplier will be required to provide operational support and management to the Glow Blogs application. This must include: - Available support between the hours of Monday to Friday 08:00 - 18:00 at minimum of equivalent of two full days (16 hours) per week and including: - A Client Service Manager (CSM) or Account Contact - Provision of a secure incident management application - Availability of named skilled personnel to respond to requests for service within SLA and progressed appropriately - Monthly incident and timesheet reporting - Attendance at checkpoint service review meetings - Liaison with third parties during incident resolution if required - A single helpdesk contact number - A helpdesk email address Project Management, Development and Deployment support to cover: - Identification and assessment of upgrades and patches to core and third party plugins and themes. - Development of patches and bug fixes to bespoke Glow blogs plugins, where required - Seeking approval from Education Scotland for, and the application of, monthly application upgrades, patches and bug fixes to core WordPress and all plugins and themes. - Fixing of any issues or degradation of functionality as a result of the above. - Ad-hoc / Emergency application of upgrades, patching and bug fixes to core WordPress and all plugins and themes when required - Fixing of any issues or degradation of functionality as a result of the above. Basic Monthly reporting on service performance including but not limited to: - Incident Management; - Change Management; - Helpdesk performance; - Budgetary tracker; - IT Security; and 3. User support The Supplier will be required to provide user support to the Glow Blogs application. This must include: - Second and third line application support for the service including: - Support via telephone and online at hours specified within the support contract - Logging of incidents to resolution within agreed SLAs - Resolution of incidents involving super administrator activities including but not limited to: - Adding a user to a blog - Removing a blog - Generating statistics for a blog or blog pages - Supporting and Managing security concerns - Increasing User Blog storage allocation within the process defined with the customer 4. Exit Management The Supplier will be required to provide general support to facilitate the exit requirements of the Glow Blogs application support service. At the end of the exit period, the Supplier will be required to provide Education Scotland an Exit Report.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP330298 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Sep 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jul 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £29,140 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EDUCATION SCOTLAND |
| Locality | LIVINGSTON |
| Post town | Edinburgh |
| Postcode | EH54 6GA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM14 West Lothian |
| Local authority | West Lothian |
| Electoral ward | Livingston South |
| Westminster constituency | Livingston |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AFFINITY DIGITAL TECH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48190000 - Educational software package

## Release History

- 5 Sep 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP330298

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP330298
  Provision of Application and Support Services - Provision of application and support services to Glow Blogs.

## Notice URLs

- http://
- http://www.educationscotland.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000556348

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000556348. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000556348.json.