--- title: "Award of SSD Interim Service Desk Analysts x3" ocid: "ocds-r6ebe6-0000556805" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000556805" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000556805.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000556805.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH GOVERNMENT" published: "2019-03-12" --- # Award of SSD Interim Service Desk Analysts x3 Buyer: SCOTTISH GOVERNMENT Current stage: Award OCID: ocds-r6ebe6-0000556805 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000556805) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000556805.json) ## Summary The Scottish Government initiated a procurement process titled "Award of SSD Interim Service Desk Analysts x3," aimed at securing services in the IT industry. This contract, located in Dundee, focuses on providing 1st Line IT support for Social Security infrastructure and software. The procurement period began on 1st October 2018 and concluded on 31st March 2019. The award has been granted with a value of £38,069.20 to Parity Professionals Limited, and the process was marked as an award stage. This tender presents a significant opportunity for businesses specialising in temporary and agency staff, particularly those with expertise in IT support services. Companies with a background in customer service and familiarity with the ITIL framework would be particularly well-suited to compete for similar contracts, as they would need to demonstrate the ability to handle high-pressure environments and deliver excellent service outcomes. ## Notice 3 x Service Desk Analysts - based in Dundee.The Analysts will provide 1st Line IT support to service users on all Social Security supported infrastructure and software. Analysts will monitor, escalate and proactively review in scope service queues ensuring both response and fix SLA are maintained to agreed levels.In order to be successful in this role, it is essential that Analysts have a background in customer service, good telephony skills and are able to work in a high pressured environment. The technical aspects of the role will be developed through training and knowledge documents however an understanding of the ITIL framework and general application and infrastructure set up would be advantageous. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347956 | | Notice type | PCS Notice - Quick Quote Award | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Mar 2019 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 12 Mar 2019 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £38,069 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Additional buyers | ABERDEENSHIRE COUNCIL; ARGYLL AND BUTE COUNCIL; CLACKMANNANSHIRE COUNCIL; COMHAIRLE NAN EILEAN SIAR; FALKIRK COMMUNITY TRUST; FALKIRK COUNCIL; FIFE COUNCIL; FORESTRY COMMISSION; FORESTRY ENTERPRISE; HISTORIC ENVIRONMENT SCOTLAND; NATIONAL GALLERIES OF SCOTLAND; NATIONAL RECORDS OF SCOTLAND; NHS LANARKSHIRE; NORTH LANARKSHIRE COUNCIL; PERTH & KINROSS COUNCIL; PROCUREMENT FOR HOUSING LTD (T/A PFH SCOTLAND); REGISTERS OF SCOTLAND; SOUTH AYRSHIRE COUNCIL; STIRLING COUNCIL; THE CITY OF EDINBURGH COUNCIL; UNIVERSITY OF STRATHCLYDE; WEST DUNBARTONSHIRE COUNCIL; WEST LOTHIAN COUNCIL | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 7TF | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM01 Clackmannanshire and Fife | | Local authority | Fife | | Electoral ward | Glenrothes Central and Thornton | | Westminster constituency | Glenrothes and Mid Fife | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 51 | | Supplier names | ASA RECRUITMENT; BLUE TRIANGLE HOUSING ASSOCIATION; BMI ROSS HALL HOSPITAL; BOTT; BRB; BREEDON HEBRIDES; CAPITA; CAPITA IT SERVICES; CIVICA; CMM POOLS; DAVID MACKAY; DOVETAIL ENTERPRISES (1993; DUNCAN WEMYSS; ESRI (UK; EVERWARM; GAMMA TELECOM; GEMCO EQUIPMENT; GLASGOW NUFFIELD HEALTH HOSPITAL; HADDEN CONSTRUCTION; HARVEY NASH; HAWTHORN HEIGHTS; HEATHFIELD CARE AND RESIDENTIAL HOMES; HIAB SCOTLAND; IAIN BUCHAN; IMPERIAL COMMERCIALS; ISUZU TRUCK (UK; KOMPAN SCOTLAND; LAURENT BIENFAIT WOODLAND SERVICES; LEIDOS INNOVATIONS; LUDDON CONSTRUCTION; MCCONNACHIE LAND & FORESTRY SERVICES; MEDINET; MOMART; MORRIS & SPOTTISWOOD; MURRAY FORESTRY; MURRAY PEAT CONTRACTING; PARITY PROFESSIONALS; PHOENIX SOFTWARE; PROFILE SECURITY SERVICES; SERS ENERGY SOLUTIONS (SCOTLAND; SHB HIRE; SOFTCAT; SOFTWARE BOX; SPRING TECHNOLOGY STAFFING SERVICES; SUTCLIFFE PLAY (SCOTLAND; THE ABERDEEN CLINIC; TRANSPORT RESEARCH LABORATORY (TRL; TURNER & TOWNSEND; VERMEER; WEIR FORESTRY; WICKSTEED LEISURE | ## Release History - 12 Mar 2019 at 10:47 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347956 ## Notice URLs - http://historicenvironment.scot - http://www.aberdeenshire.gov.uk - http://www.argyll-bute.gov.uk - http://www.clacks.gov.uk/business/corporateprocurementprocess/ - http://www.cne-siar.gov.uk - http://www.edinburgh.gov.uk - http://www.falkirk.gov.uk - http://www.fifedirect.org.uk - http://www.forestry.gov.uk - http://www.nationalgalleries.org - http://www.nhslanarkshire.org.uk - http://www.northlanarkshire.gov.uk - http://www.nrscotland.gov.uk - http://www.pfhscotland.co.uk - http://www.pkc.gov.uk - http://www.ros.gov.uk - http://www.scotland.gov.uk - http://www.south-ayrshire.gov.uk/procurement/ - http://www.stirling.gov.uk/procurement - http://www.strath.ac.uk/ - http://www.west-dunbarton.gov.uk - http://www.westlothian.gov.uk/article/2468/Contract-Opportunities ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000556805. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000556805.json.