---
title: "Service Desk Software & Support"
ocid: "ocds-r6ebe6-0000557554"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000557554"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000557554.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000557554.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2018-09-14"
---

# Service Desk Software & Support

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000557554

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000557554)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000557554.json)

## Summary

The procurement process, initiated by the Scottish Police Authority, concerns the "Service Desk Software & Support" and falls under the public order and safety industry category. The contract has been awarded to Ivanti UK Ltd, with a total value of £219,389. This limited procurement method was used for the award without prior publication, as allowed under Regulation 33 (1) (b) (ii) of the Public Contracts (Scotland) Regulations 2015 due to specific technical requirements. The contract was signed on 30 March 2018, and the services are to be delivered at locations within the UK.

This procurement presents a substantial opportunity for businesses specialising in IT support and software solutions, particularly those with expertise in service desk applications. Companies that can offer innovative service desk technologies or maintenance capabilities may find a competitive edge. The Scottish Police Authority's focus on robust support systems allows for potential partnerships and tailored solutions from businesses in the technology sector, ultimately aiding their growth and market penetration.

## Notice

Provision of Support and Maintenance of existing Service Desk Solution for Police Scotland.

### Lot Information

Lot 1

Provision of Support and Maintenance of the Police Scotland Service Desk solution.

### Procurement Information

It is considered that the extension of the contract in the circumstances detailed in this Paper, is consistent with Regulation 33 (1) (b) (ii) of the Public Contracts (Scotland) Regulations 2015, which allows the contracting authority to award a contract without a competitive process when for technical reasons a public contract may be awarded only to a particular economic operator.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP331363 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £219,389 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IVANTI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267100 - Maintenance of information technology software

## Release History

- 14 Sep 2018 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP331363

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP331363
  Service Desk Software & Support - Provision of Support and Maintenance of existing Service Desk Solution for Police Scotland.

## Notice URLs

- http://
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000557554

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000557554. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000557554.json.