---
title: "Support Extension for APD Aspire CRM"
ocid: "ocds-r6ebe6-0000559068"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000559068"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000559068.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000559068.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2018-09-27"
---

# Support Extension for APD Aspire CRM

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000559068

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000559068.json)

## Summary

The procurement process involves the Scottish Police Authority, which is seeking an extension for the support and maintenance of the APD Aspire CRM system, critical for operations between their East and West Area Control Rooms located in Glasgow and Edinburgh. This tender, classified under the services industry category, was awarded to APD Communications Ltd. The procurement method followed was a limited award procedure without prior publication of a call for competition, rationalised by the specific technical requirements that only APD Communications can fulfil. The contract, valued at £339,289.08, was signed on 22nd September 2017, with an option for further extension until 30th September 2020.

This tender presents a significant opportunity for businesses specialising in IT services and CRM system support, particularly those with the capability to provide technical maintenance for specialised software used by law enforcement agencies. Companies that focus on public sector contracts and those with established certifications in software support can benefit from this type of contract. Additionally, small and medium-sized enterprises (SMEs) that are adept in delivering tailored solutions within the public safety domain might find this contract alignment advantageous for business growth.

## Notice

Police Scotland utilises the APD Aspire CRM within a virtual CRM system between the main East and West Area Control Rooms. The CRM is part of a suite of critical applications within the Area Control Rooms. This Notice covers an extension to the support and maintenance of the APD Aspire system with the existing supplier, APD Communications.

### Lot Information

Lot 1

Police Scotland utilises the APD Aspire CRM within a virtual CRM system between the main East and West Area Control Rooms. The CRM is part of a suite of critical applications within the Area Control Rooms. This Notice covers an extension to the support and maintenance of the APD Aspire system with the existing supplier, APD Communications.

Options: Option to extend the support for one additional year (1st October 2019 to 30th September 2020) at 169,644.54 GBP.

### Procurement Information

The support required by Police Scotland for the APD Aspire system can only be provided by APD Communications Ltd.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT332697 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Sep 2017 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £339,289 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APD COMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Sep 2018 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT332697

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT332697
  Support Extension for APD Aspire CRM - Police Scotland utilises the APD Aspire CRM within a virtual CRM system between the main East and West Area Control Rooms. The CRM is part of a suite of critical applications within the Area Control Rooms. This Notice covers an extension to the support and maintenance of the APD Aspire system with the existing supplier, APD Communications.

## Notice URLs

- http://
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000559068

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000559068. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000559068.json.