---
title: "Award - Provision of a Customer Service Platform for East Lothian Council"
ocid: "ocds-r6ebe6-0000562900"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000562900"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000562900.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000562900.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "EAST LOTHIAN COUNCIL"
published: "2018-11-30"
---

# Award - Provision of a Customer Service Platform for East Lothian Council

Buyer: EAST LOTHIAN COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000562900

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000562900)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000562900.json)

## Summary

East Lothian Council has completed a procurement process for the "Provision of a Customer Service Platform." This project is classified under the services category and is located in East Lothian, UK. The procurement was conducted using an open procedure, and the contract was awarded to Netcall PLC, valued at £447,974. The contract was signed on 2nd November 2018, marking the official commencement of the service provision.

This tender represents a significant opportunity for businesses in the IT and customer service software sectors, particularly those with expertise in developing and supporting customer service platforms. Companies offering innovative solutions that can facilitate seamless service provision, especially those capable of integrating applications, are well-positioned to compete in future tenders. Engaging with East Lothian Council's ongoing service requirements could foster strong business growth and establish long-term partnerships.

## Notice

Award of a contract for provision of a Customer Service Platform for East Lothian Council.

### Lot Information

Lot 1

Implementation and support of a customer service platform, externally hosted, to facilitate provision of services to East Lothian Council citizens and including the ability to integrate applications, via an on premise solution (call off from Scotland Excel framework)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV338638 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Nov 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Nov 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £447,974 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST LOTHIAN COUNCIL |
| Locality | HADDINGTON, EAST LOTHIAN |
| Post town | Edinburgh |
| Postcode | EH41 3HA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM11 East Lothian and Midlothian |
| Local authority | East Lothian |
| Electoral ward | Haddington and Lammermuir |
| Westminster constituency | Lothian East |
| Delivery location | TLM73 East Lothian and Midlothian |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package
- 48810000 - Information systems

## Release History

- 30 Nov 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV338638

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV338638
  Award - Provision of a Customer Service Platform for East Lothian Council - Award of a contract for provision of a Customer Service Platform for East Lothian Council.

## Notice URLs

- http://
- http://www.eastlothian.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000562900

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000562900. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000562900.json.