--- title: "Integrated Incident, Risk Management & Patient Safety System PIN" ocid: "ocds-r6ebe6-0000564553" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000564553" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000564553.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000564553.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "NHS GREATER GLASGOW AND CLYDE" published: "2018-11-15" --- # Integrated Incident, Risk Management & Patient Safety System PIN Buyer: NHS GREATER GLASGOW AND CLYDE Current stage: Planning OCID: ocds-r6ebe6-0000564553 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000564553) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000564553.json) ## Summary NHS Greater Glasgow and Clyde is initiating a procurement process titled "Integrated Incident, Risk Management & Patient Safety System PIN," aimed at delivering an integrated system for managing incidents, risks, and patient safety. This procurement falls under the health industry category and is located in Greater Glasgow, UK. The process is currently at the planning stage, with an initial notice dated 15th November 2018. Interested suppliers are invited to return a completed questionnaire, which is due for submission based on the instructions provided in the notice. Further communications regarding this tender will continue with a future notice anticipated on 2nd September 2019. This procurement opportunity presents significant scope for businesses specialising in healthcare technology and software solutions, particularly those with experience in developing integrated incident and risk management systems. Companies focusing on patient safety improvements and efficient data management are especially well-suited to compete in this process. The anticipated functionality from the contract will include various modules for incident, risk, complaints, and claims management, offering potential suppliers the chance to contribute substantially to enhancing the operational efficiency and safety standards of NHS Greater Glasgow and Clyde. ## Notice NHS Greater Glasgow & Clyde has a requirement to deliver an integrated incident, risk management and patient safety system. This system will be widely used to record, manage and investigate incident (adverse event) and near miss reports to process and manage claims, complaints, risk registers. It will be used to support the management of Mortality & Morbidity meetings, to collate person centred feedback and to collect Learning for Excellence reports using Appreciative Inquiry methodologies. Integrated risk management systems in healthcare are widely perceived to improve patient safety through effective reporting, management and review so any solution must have the capability to transform data into actionable information that NHS Greater Glasgow & Clyde can use to create safer environments. A robust reporting functionality is a key component to drive process change, improvements and share learning locally and nationally. ### Lot Information Lot 1 NHS Greater Glasgow & Clyde has a requirement to deliver an integrated incident, risk management and patient safety system. This system will be widely used to record, manage and investigate incident (adverse event) and near miss reports to process and manage claims, complaints, risk registers. It will be used to support the management of Mortality & Morbidity meetings, to collate person centred feedback and to collect Learning for Excellence reports using Appreciative Inquiry methodologies. Integrated risk management systems in healthcare are widely perceived to improve patient safety through effective reporting, management and review so any solution must have the capability to transform data into actionable information that NHS Greater Glasgow & Clyde can use to create safer environments. A robust reporting functionality is a key component to drive process change, improvements and share learning locally and nationally. The expectation is that implementing an integrated incident, risk management and patient safety system with links to local Patient Administration Systems (PAS) and other key local systems will provide the following functionality: - Incident management - All Incidents occurring anywhere within the organisation are recorded and managed. Any NHS GGC staff member can report an Incident. Additionally, nominated staff must have user accounts to review/investigate and approve incidents. These accounts are managed via permissions groups for all Reviewers/Approvers to whom the directorate/service area they are responsible for. Other individuals out with the review process can be alerted to certain types of event and the reporting forms can be designed to include extra fields where required. - Risk management - Allows the organisation to manage their Risks supporting the scale and complexity of the organisation with multiple levels of risk register and the functionality to escalate between these. - Complaints management The Complaints Department use this module to manage all complaints made to the organisation.-Supporting a process of investigation, review, recommendations and completion. - Claims management - The Claims department use this module to manage all legal Claims made to the organisation. - Quality of Care management - management of cases submitted to Morbidity and Mortality review Meetings (M&M), Patient Centred Health Care (PCHC) surveys and Learning for Excellence (LfE) reporting. Any staff member can use this module to report any of the above. Reports are accessible via role based authentication. - Freedom of Information (FOI) -The FOI Team use it to manage all FOI requests submitted to the organisation. - Reporting - All modules require a reporting function which must be intuitive, easy to use and can accommodate different types of report and query. The functionality to export reports in various formats is required. - Contacts - Functionality to identify, manage and merge records pertaining to individuals, users and patients to ensure data quality and record linkage. - Actions - To have the functionality to assign actions to individuals and provide an alert for flagging when due/overdue. The expectation is that the supplier will be responsible for all aspects of the project roll-out. They will work with the relevant 3rd parties to ensure all integrations work is established, project management resource to lead on the planning and implementation and all resource required for deployment, template creation, training, workflow management and floor-walking to cover initial support requirements. The Business Case for the incident and risk management solution is based on the assumption that all ongoing support will be provided by the supplier and it anticipated a cost for this will be provided on a recurring basis.. This exercise is being carried out in advance of any formal procurement process. The results of this exercise will be used to inform NHS Greater Glasgow and Clyde's decision making process in respect of the implementation of a solution and may or may not result in a future procurement. Suppliers are asked to complete and return the questionnaire attached to this notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV337358 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Nov 2018 | | Submission deadline | Not specified | | Future notice date | 2 Sep 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS GREATER GLASGOW AND CLYDE | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G4 0SF | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Dennistoun | | Westminster constituency | Glasgow North East | | Delivery location | TLM8 West Central Scotland | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 15 Nov 2018 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV337358 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV337358&idx=1 16th November 2018 - PIN Questionnaire - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV337358 Integrated Incident, Risk Management & Patient Safety System PIN - NHS Greater Glasgow & Clyde has a requirement to deliver an integrated incident, risk management and patient safety system. This system will be widely used to record, manage and investigate incident (adverse event) and near miss reports to process and manage claims, complaints, risk registers. It will be used to support the management of Mortality & Morbidity meetings, to collate person centred feedback and to collect Learning for Excellence reports using Appreciative Inquiry methodologies. Integrated risk management systems in healthcare are widely perceived to improve patient safety through effective reporting, management and review so any solution must have the capability to transform data into actionable information that NHS Greater Glasgow & Clyde can use to create safer environments. A robust reporting functionality is a key component to drive process change, improvements and share learning locally and nationally. ## Notice URLs - http:// - http://www.nhsggc.org.uk/ - http://www.publiccontractsscotland.gov.uk/Default.aspx - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=564553 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000564553 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000564553. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000564553.json.