---
title: "Service Desk Implementation"
ocid: "ocds-r6ebe6-0000565171"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000565171"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000565171.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000565171.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2018-11-29"
---

# Service Desk Implementation

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000565171

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000565171)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000565171.json)

## Summary

The Scottish Government has recently completed a public procurement process titled "Service Desk Implementation," aimed at configuring Jira Service Desk and Confluence. This procurement falls under the services industry category and was conducted in Glasgow, UK. The procurement was executed via an open procedure, and the contract was awarded on November 21, 2018, with a total value of £60,000. This project is part of the G-Cloud Framework Agreement (RM1557.10) and specifically addresses the needs of the Social Security Directorate by aligning ITIL best practices with their operational requirements.

This tender presents significant growth opportunities for small and medium-sized enterprises that specialise in IT services, particularly those with expertise in software configuration and IT management solutions. Companies capable of implementing and optimising cloud-based service desk solutions, especially within the context of Atlassian products, would be particularly well-suited to compete. The project's emphasis on alignment with existing frameworks and best practices makes it an attractive opportunity for businesses looking to expand their portfolio within the public sector.

## Notice

Configuration of Jira Service Desk and Configuration of Confluence.

### Lot Information

Lot 1

The objective is to review the configuration of an existing Atlassian Cloud Jira Service Desk being used alongside Social Security Directorate's (SSD) requirements, Information Technology Infrastructure Library (ITIL) best practice and implement configuration changes to ensure alignment. There are two key contract outputs, 1) Configuration of Jira Service Desk and 2) Configuration of Confluence. A roadmap to mature the SSD use of the Jira Service Desk over the next two years is also a requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV338467 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Nov 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £60,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEW VERVE CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72511000 - Network management software services

## Release History

- 29 Nov 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV338467

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV338467
  Service Desk Implementation - Configuration of Jira Service Desk and Configuration of Confluence.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000565171

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000565171. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000565171.json.