---
title: "Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System"
ocid: "ocds-r6ebe6-0000565791"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000565791"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000565791.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000565791.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "BON ACCORD SUPPORT SERVICES LTD"
published: "2019-04-09"
---

# Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System

Buyer: BON ACCORD SUPPORT SERVICES LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000565791

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000565791.json)

## Summary

Bon Accord Support Services Ltd, located in Aberdeen, UK, is seeking proposals for the "Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System." This tender, initiated as an open procedure, aims to provide a cloud-based software service to enhance scheduling and workflow management across various health and social care services. The tender period is currently active, with submission deadlines previously set for 21st February 2019. This contract is part of the services category and has a total contract value of £700,000.

This procurement is an excellent opportunity for businesses in the software development and health technology sectors, particularly those experienced in delivering mobile and cloud-based solutions. Small and medium-sized enterprises (SMEs) that can demonstrate capabilities in data protection, scheduling software, and mobile workforce management would be well-suited to compete in this tender. The successful implementation of the required systems will not only contribute to Bon Accord's operational transformation but also provide avenues for innovative service offerings in the health and social care marketplace.

## Notice

Cloud based Software service to enable dynamic scheduling, mobile workforce, roster management, workflow management and referrals management across a range of services for a health and social care company.

### Lot Information

Lot 1

Bon Accord Care was set up as a private limited company in August 2013 to deliver Adult Social Care to the city of Aberdeen. Aberdeen City Council is the sole owner of the company and contracts the company through the Aberdeen Health & Social Care Partnership. The company was set up to apply private sector innovations to the delivery of social care in order to maximise the efficiency of service delivery in the coming years. The company also is free to develop outside business initiatives to generate profits that will be available as either a dividend to the shareholder or to fund additional care services to Aberdeen City. The organisation is made up of 2 commercial entities, Bon Accord Care Limited (BAC) and Bon Accord Support Services Limited (BASS). Having come through a significant organisational restructure between October 2016 and March 2018, the company now needs to focus on operational transformation and effectiveness in order to leverage the benefits of the restructure. The main way this will happen is through the application of mobile technology in delivering high quality and impact support services. Regulated care is delivered by BAC with BASS holding the non-regulated care aspects of the business. This permits the company to operate as any other commercial undertaking. Company Information - turnover is approximately 26M GBP: - employs around 920 permanent staff - over 200 bank staff on books at any one time. - operate from 5 residential care homes, - 4 very sheltered complexes, - 40 sheltered housing complexes, - 2 Day-care facilities - Services are 24 x7 x 365days - various other specialist facilities including Occupational Therapy, Reablement and Learning and Development - operates across Aberdeen City and parts of Aberdeenshire. - contact with over 4,000 people per week, with over 2,000 clients. - staff account for 85% of operating costs.

Renewal: Renewal of up to 12 months from 48 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351228 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2019 |
| Submission deadline | 21 Feb 2019 |
| Future notice date | Not specified |
| Award date | 8 Apr 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £700,000 |
| Lots value | £450,000 |
| Awards value | Not specified |
| Contracts value | £572,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BON ACCORD SUPPORT SERVICES LTD |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB24 5HP |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | George St/Harbour |
| Westminster constituency | Aberdeen South |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SKEDULO |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48330000 - Scheduling and productivity software package
- 48332000 - Scheduling software package
- 72212330 - Scheduling and productivity software development services

## Release History

- 9 Apr 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351228
- 7 Feb 2019 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB345019
- 21 Jan 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN342809

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=9
  19th February 2019 - ITT V7
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=21
  19th February 2019 - ITT V7 update 1802
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=20
  19th February 2019 - Questionnaire ICT Security & Data Management
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=11
  19th February 2019 - Appendix 4
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=19
  19th February 2019 - Appendix 5 update
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=12
  19th February 2019 - Financial declaration
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=18
  19th February 2019 - Financial declaration update
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=6
  19th February 2019 - Appendix 2 Pricing Schedule, Annual & Project Life Cycle
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=17
  19th February 2019 - Appendix 2 Pricing Schedule, Annual & Project Life Cycle update
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=8
  19th February 2019 - Appendix 1 Statement of Requirements
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=16
  19th February 2019 - Appendix 1 Statement of Requirements update
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=4
  19th February 2019 - General contract conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=15
  19th February 2019 - General contract conditions update
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=14
  18th February 2019 - As above
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=13
  11th February 2019 - ESPD revision
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=10
  4th February 2019 - Service Award Questionnaire
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=7
  1st February 2019 - ITT V6
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=5
  1st February 2019 - ITT
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=3
  23rd January 2019 - ITT
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=1
  23rd January 2019 - Background and Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN342809&idx=2
  23rd January 2019 - Costing and Implementation
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN342809
  Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System - Cloud based Software service to enable dynamic scheduling, mobile workforce, roster management, workflow management and referrals management across a range of services for a health and social care company.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351228
  Supply of Electronic Call Monitoring, Scheduling and Workflow and Casework Management System - Cloud based Software service to enable dynamic scheduling, mobile workforce, roster management, workflow management and referrals management across a range of services for a health and social care company.

## Notice URLs

- http://
- http://www.bonaccordcare.org
- http://www.skedulo.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000565791
- https://www.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000565791. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000565791.json.