---
title: "Provision of a Case Management System and Associated Support Services"
ocid: "ocds-r6ebe6-0000567398"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000567398"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000567398.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000567398.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "RISK MANAGEMENT AUTHORITY"
published: "2019-09-25"
---

# Provision of a Case Management System and Associated Support Services

Buyer: RISK MANAGEMENT AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000567398

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000567398)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000567398.json)

## Summary

The Risk Management Authority, based in Paisley, is currently seeking tenders for the "Provision of a Case Management System and Associated Support Services." This procurement falls under the services category, specifically focusing on public order and safety, with a contract value of £97,500. The tendering process, which follows an open procurement method, has reached the planning stage, with submissions due by 1st February 2019. The contract period is five years, with an option for a two-year extension, and the contract will support the Order for Lifelong Restriction placed by the Scottish Criminal Justice system.

This tender presents significant opportunities for businesses specialising in case management system design, implementation, and support services. Companies that can demonstrate relevant experience and meet the financial criteria, including a current ratio of no less than 0.6, are well-suited to participate. Small to medium-sized enterprises (SMEs) with a proven track record in providing similar services may find this contract particularly advantageous, as it allows for potential ongoing relationships with a key governmental authority.

## Notice

Provision of a Case Management System (CMS)supporting the Order for Lifelong Restriction (OLR) placed by the Scottish Criminal Justice system. Contract period 5 years with the option to extend for a period of 24 months agreed on an annual basis.

### Lot Information

Lot 1

The RMA requires the provision of a Case Management System to provide an electronic database to record, administer and oversee the risk assessment and management processes supporting the Order for Lifelong Restriction (OLR) placed on offenders by the Scottish Criminal Justice system.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contract (Scotland) Regulations 2015.

Renewal: Extension will be for a period up to 24 month agreed on an annual basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP367181 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2019 |
| Submission deadline | 1 Feb 2019 |
| Future notice date | Not specified |
| Award date | 23 Jul 2019 |
| Contract period | Not specified |
| Recurrence | Quarter 3, 2023. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £97,500 |
| Lots value | £97,500 |
| Awards value | Not specified |
| Contracts value | £66,827 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RISK MANAGEMENT AUTHORITY |
| Locality | PAISLEY |
| Post town | Paisley |
| Postcode | PA1 1JR |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Renfrewshire |
| Electoral ward | Paisley East and Central |
| Westminster constituency | Paisley and Renfrewshire South |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IKEN BUSINESS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Sep 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP367181
- 14 Dec 2018 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC339956

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=20
  30th January 2019 - Contains questions received by RMA from suppliers and associated responses.
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=18
  28th January 2019 - Instructions to Tenderers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=19
  28th January 2019 - Instructions to Tenderers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=2
  28th January 2019 - Instructions to Tenderers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=1
  14th December 2018 - Covering Letter and Contents
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=3
  14th December 2018 - European Single Procurement Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=4
  14th December 2018 - Terms and Conditions, incorporating specificaiton
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=5
  14th December 2018 - Form of Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=6
  14th December 2018 - RMA Data Set
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=7
  14th December 2018 - Process Map 1 - RAO Process
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=8
  14th December 2018 - Process Map 2 - Initial RMP Approval Process
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=9
  14th December 2018 - Process Map 3 - AIR Evaluation Process
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=10
  14th December 2018 - Process Map 4 - Amended RMP Approval Process
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=11
  14th December 2018 - Process Map 5 - AIR Submission Escalation Process
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=12
  14th December 2018 - Process Map 6 - Initial Accreditation Process
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=13
  14th December 2018 - Process Map 7 Further Accreditation Process
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=14
  14th December 2018 - SCOTS Software Compatibility Sheet
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=15
  14th December 2018 - iTECS Service Catalogue
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=16
  14th December 2018 - ICT System Documentation - Guidance Notes
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC339956&idx=17
  14th December 2018 - ICT System Documentation - Template
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC339956
  Provision of a Case Management System and Associated Support Services - Provision of a Case Management System (CMS)supporting the Order for Lifelong Restriction (OLR) placed by the Scottish Criminal Justice system. Contract period 5 years with the option to extend for a period of 24 months agreed on an annual basis.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP367181
  Provision of a Case Management System and Associated Support Services - Provision of a Case Management System (CMS)supporting the Order for Lifelong Restriction (OLR) placed by the Scottish Criminal Justice system. Contract period 5 years with the option to extend for a period of 24 months agreed on an annual basis.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.rmascotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000567398

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000567398. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000567398.json.