---
title: "Award of Market Research Services - High Level Customer Survey"
ocid: "ocds-r6ebe6-0000569670"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000569670"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000569670.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000569670.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NATIONAL RECORDS OF SCOTLAND"
published: "2019-02-06"
---

# Award of Market Research Services - High Level Customer Survey

Buyer: NATIONAL RECORDS OF SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000569670

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000569670)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000569670.json)

## Summary

The National Records of Scotland has conducted a procurement process for market research services under the title "Award of Market Research Services - High Level Customer Survey". This tender falls within the services industry category and is located in Scotland. The procurement is currently marked as awarded, with a contract awarded to Progressive Partnership amounting to £13,108.00. The tender period started on 7th February 2019 and concluded on 31st March 2019. The objective is to assess customer satisfaction through an online survey utilizing a sample size between 3% and 5%, with recommendations aimed at enhancing service delivery.

This tender presents significant opportunities for businesses in the market research sector, particularly those specialising in qualitative and quantitative research methodologies. Companies with experience in customer engagement strategies, survey design, and data analysis would find themselves well-positioned to undertake similar projects. The completion of this service would prove beneficial for firms looking to expand their client base within the public sector, as it involves engaging with governmental agencies focused on improving service delivery through customer feedback.

## Notice

Provision of market research services to conduct a high-level customer survey on behalf of the National Records of Scotland. The survey results shall be used to establish a baseline of customer satisfaction for the service and inform future engagement and satisfaction levels. The timescale for completion is 31 March 2019 and the budget limit is PS16,666.00 + VAT.The services required include qualitative and quantitative data, question testing plan for a short on-line survey using a smaple size of 3% to 5%, innovative approaches to maximising participation, production and possible on-site presentation of a report summarising findings including recommendations for any high-level areas of service improvements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB344351 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Feb 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £13,108 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL RECORDS OF SCOTLAND |
| Additional buyers | ARGYLL AND BUTE COUNCIL; EAST LOTHIAN COUNCIL; EDINBURGH NAPIER UNIVERSITY; FIFE COUNCIL; FOREST ENTERPRISE SCOTLAND; FORESTRY COMMISSION; HIGHLANDS AND ISLANDS ENTERPRISE; MORAY COUNCIL; MR; NHS LANARKSHIRE; NORTH LANARKSHIRE COUNCIL; PERTH & KINROSS COUNCIL; PROSPECT COMMUNITY HOUSING; SCOTTISH ENTERPRISE; SCOTTISH GOVERNMENT; THE CITY OF EDINBURGH COUNCIL; UNIVERSITY OF DUNDEE; UNIVERSITY OF EDINBURGH; UNIVERSITY OF STIRLING; UNIVERSITY OF STRATHCLYDE; WEST LOTHIAN COUNCIL |
| Locality | GLENROTHES |
| Post town | Kirkcaldy |
| Postcode | KY7 5LT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Corstorphine/Murrayfield |
| Westminster constituency | Edinburgh West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 48 |
| Supplier names | A M PHILLIP TRUCKTECH; ABERDEEN MARINE; ACCENDO CONSULTING SERVICES; ALLTEC CONSTRUCTION; APM CONTRACTS; ASA RECRUITMENT; CAE; CAPITAL DOCUMENT SOLUTIONS LTD (MAIN CONTACT; CLARK CONTRACTS; COLIN SLOSS DEER CONTROL; COMPASS BUILDING & CONSTRUCTION SERVICES; DYNAM; EVERWARM; EXCEL VENDING; FAIRHURST; FAUN ZOELLER; FRASER C ROBB; GALLOWAY DRAINAGE SUPPLIES; GEORGE CASEY; GTR CONTRACTS; H&J MARTIN; HARVEY NASH; HORISK LESLIE DEVELOPMENT; IMPERIAL COMMERCIALS; INSIGHT DIRECT (UK; INTELLIGENT IMAGING INNOVATIONS; IPSOS MORI; JBS GROUP; KOMPAN SCOTLAND; KPMG; LUCE BAY PLANT HIRE; MAM CONTRACTING; MGB PLASTICS; NORTHLIGHT HERITAGE; PA CONSULTING GROUP; PARITY; PARITY PROFESSIONALS; PERTEMPS; PROGRESSIVE PARTNERSHIP; RICOH; SCOTT-MONCRIEFF; SPRING TECHNOLOGY STAFFING SERVICES; SSUK; STORM ID; VAUXHALL MOTORS; WESTERN COMMERCIAL; WSP; WYG GROUP |

## CPV Codes

### Divisions

- 19 - Leather and textile fabrics, plastic and rubber materials

## Release History

- 6 Feb 2019 at 12:17 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB344351

## Notice URLs

- http://scotland.forestry.gov.uk/
- http://www.argyll-bute.gov.uk
- http://www.dundee.ac.uk
- http://www.eastlothian.gov.uk
- http://www.ed.ac.uk/schools-departments/procurement/supplying
- http://www.edinburgh.gov.uk
- http://www.fifedirect.org.uk
- http://www.forestry.gov.uk
- http://www.hie.co.uk
- http://www.moray.gov.uk
- http://www.nhslanarkshire.org.uk
- http://www.nhslothian.scot.nhs.uk/
- http://www.northlanarkshire.gov.uk
- http://www.nrscotland.gov.uk
- http://www.pkc.gov.uk
- http://www.prospectch.org.uk/
- http://www.scotland.gov.uk
- http://www.scottish-enterprise.com/
- http://www.stir.ac.uk/finance-office/procurement/
- http://www.strath.ac.uk/
- http://www.westlothian.gov.uk/article/2468/Contract-Opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000569670. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000569670.json.