--- title: "Telecare and Telehealth Services" ocid: "ocds-r6ebe6-0000574516" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000574516" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000574516.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000574516.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "PROCUREMENT FOR HOUSING LTD (T/A PFH SCOTLAND)" published: "2019-02-20" --- # Telecare and Telehealth Services Buyer: PROCUREMENT FOR HOUSING LTD (T/A PFH SCOTLAND) Current stage: Tender OCID: ocds-r6ebe6-0000574516 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000574516) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000574516.json) ## Summary The tender titled "Telecare and Telehealth Services," initiated by Procurement for Housing Ltd (t/a PfH Scotland), aims to form a Framework Agreement for essential telecare and telehealth products and associated services across three Lots: Equipment and Associated Services, Monitoring Services, and Managed Services. This procurement is classified under the services category with a total anticipated value of £90,000,000, located in Edinburgh, Scotland. The procurement process is currently at the active Tender stage, with the submission deadline set for 25 March 2019. The procurement method is selective, following a restricted procedure, allowing for electronic submissions. This opportunity is particularly suited for businesses specialising in telehealth technology, healthcare services, and equipment supply, as it can significantly expand their reach within the social housing sector. With potential to serve over 900 employing members across the UK—including England, Wales, Scotland, and Northern Ireland—successful bidders will benefit from long-term contracts ranging from 12 months to 4 years, enhancing market presence and growth potential in a sector prioritising innovation and efficiency in health services. ## Notice Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to thesocial housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing(CIH) and HouseMark. PfH wishes to establish a Framework Agreement for Telecare and Telehealth Products and Associated Servicesacross three Lots: Lot 1 - Equipment and Associated Services, Lot 2 - Monitoring Services, Lot 3 - Managed Services. ### Lot Information Equipment and Associated Services Telecare and Telehealth products support individuals or groups of individuals in their independent living. Equipment and services may be delivered to individuals living in their own homes, or through community /grouped living schemes such as sheltered housing or Extra Care. Lot 1 of the Framework will provide equipment and associated services including supply of equipment, delivery,installation, servicing, maintenance and repair. The following minimum requirements of this Lot include but are not limited to: -- National geographical coverage to supply, install, upgrade, repair and maintain products &/or services and/or works to a potential 900 plus PfH members (including those with multiple sites) in England, Wales, Scotland,and Northern Ireland, being able to provide a comprehensive range of Telecare and Telehealth products and services as set out inthe tender documentation. Contract periods may vary from an expected minimum 12 months to an expected maximum of 4 years and/orwill be project based. However, PfH members will be free to select the most appropriate contract period for theirneeds which may vary from these expected periods. It is the intention of PfH to award to a maximum of 5 (five) Suppliers on this Lot, although PfH reserve the rightbut not the obligation to alter this number depending on the Tenders submitted. Monitoring Services Telecare and Telehealth products support individuals or groups of individuals in their independent living. Lot 2 covers the monitoring of calls from a range of sensors / devices including but not limited to dispersedalarms, telecare and telehealth devices, door entry / access control systems, lifts and communal areas, intruderalarms and hardwired community / grouped living schemes. Call monitoring services for Telecare and Telehealth may be required 24/7/365 or on an out-of-hours basis only,depending on PfH Member specific requirements. Equipment and services may be delivered to individuals living in their own homes, or through community /grouped living schemes such as sheltered housing or Extra Care. The following minimum requirements of this Lot include but are not limited to: -- National geographical coverage to supply services to a potential 900 plus PfH members (including those withmultiple sites) in England, Wales, Scotland, and Northern Ireland, -- Being able to provide Call Monitoring and associated services as set out in the tender documentation. Contract periods may vary from an expected minimum 12 months to an expected maximum of 4 years and/orwill be project based. However, PfH members will be free to select the most appropriate contract period for theirneeds which may vary from these expected periods. It is the intention of PfH to award to a maximum of 5 (five) Suppliers on this Lot, although PfH reserve the rightbut not the obligation to alter this number depending on the Tenders submitted. Managed Services Telecare and Telehealth products and services support individuals or groups of individuals in their independent living. Lot 3 offers managed services for the design, implementation, benefits realisation and continuous improvementof products and services (in Lots 1 and 2 inclusive) and associated products and services. A managed service must have as its core objective the provision of products and services relating to telecare,telehealth or tele-coaching. Any products and services required to deliver the managed service should - in the main - be drawn from theproducts and services within Lots 1 and 2 (subject to periodic review of those products and services) withthe addition of wraparound services and third-party products to supplement a fully managed service to meetmember needs. Equipment and services may be delivered to individuals living in their own homes, or through community /grouped living schemes such as sheltered housing or Extra Care. The following minimum requirements of this Lot include but are not limited to: -- National geographical coverage to supply equipment and services to a potential 900 plus PfH members(including those with multiple sites) in England, Wales, Scotland, and Northern Ireland, -- Being able to provide Telecare Managed Services as set out in the tender documentation. Contract periods may vary from an expected minimum 12 months to an expected maximum of 4 years and/orwill be project based. However, PfH members will be free to select the most appropriate contract period for theirneeds which may vary from these expected periods. It is the intention of PfH to award to a maximum of 3 (three) Suppliers on this Lot, although PfH reserve the rightbut not the obligation to alter this number depending on the Tenders submitted ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB345878 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Feb 2019 | | Submission deadline | 25 Mar 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000,000 | | Lots value | £90,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PROCUREMENT FOR HOUSING LTD (T/A PFH SCOTLAND) | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH7 4NS | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Leith Walk | | Westminster constituency | Edinburgh North and Leith | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 35 - Security, fire-fighting, police and defence equipment - 45 - Construction work - 50 - Repair and maintenance services - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 80 - Education and training services - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 32500000 - Telecommunications equipment and supplies - 35113000 - Safety equipment - 35120000 - Surveillance and security systems and devices - 35121000 - Security equipment - 35121700 - Alarm systems - 45233292 - Installation of safety equipment - 45314000 - Installation of telecommunications equipment - 50000000 - Repair and maintenance services - 50116100 - Electrical-system repair services - 71317200 - Health and safety services - 71317210 - Health and safety consultancy services - 72220000 - Systems and technical consultancy services - 72221000 - Business analysis consultancy services - 72224000 - Project management consultancy services - 72224100 - System implementation planning services - 72227000 - Software integration consultancy services - 72228000 - Hardware integration consultancy services - 72246000 - Systems consultancy services - 79400000 - Business and management consultancy and related services - 79417000 - Safety consultancy services - 79420000 - Management-related services - 79511000 - Telephone operator services - 79512000 - Call centre - 79711000 - Alarm-monitoring services - 80330000 - Safety education services - 80550000 - Safety training services - 85000000 - Health and social work services - 98000000 - Other community, social and personal services ## Release History - 20 Feb 2019 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB345878 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB345878 Telecare and Telehealth Services - Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to thesocial housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing(CIH) and HouseMark. PfH wishes to establish a Framework Agreement for Telecare and Telehealth Products and Associated Servicesacross three Lots: Lot 1 - Equipment and Associated Services, Lot 2 - Monitoring Services, Lot 3 - Managed Services. ## Notice URLs - http://procurementforhousing.co.uk/permissible-users/ - http://www.mytenders.co.uk - http://www.pfhscotland.co.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000574516 - https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=213001 - https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=213887 - https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=214893 - https://www.mytenders.co.uk/sitehelp/help_guides.aspx - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=574516 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000574516. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000574516.json.