--- title: "Visitor Experience Satisfaction Research" ocid: "ocds-r6ebe6-0000574748" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000574748" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000574748.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000574748.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "VISITSCOTLAND" published: "2019-02-21" --- # Visitor Experience Satisfaction Research Buyer: VISITSCOTLAND Current stage: Tender OCID: ocds-r6ebe6-0000574748 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000574748) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000574748.json) ## Summary VisitScotland is conducting an open tender for the project titled "Visitor Experience Satisfaction Research". This procurement is aimed at gaining insights into visitor satisfaction in Scotland, including the factors influencing both positive and negative experiences. The tender process is currently active, with the submission deadline set for 6th March 2019. The total budget for this project is £80,000, and it falls within the tourism industry category. The project is expected to commence immediately after the bid opening on 7th March 2019, and offers potential opportunities for stakeholders to enhance the visitor experience across Scotland's regions. This tender represents a significant opportunity for businesses specialising in market research, data analysis, and tourism consultancy. Companies that possess expertise in social research methodologies or have experience in the tourism sector would be particularly well-suited to compete. By engaging in this research project, successful bidders will not only contribute to improvements in Scotland's tourism offerings but could also establish valuable relationships with VisitScotland for future collaborations. The contract includes provisions for a potential 12-month extension, allowing for sustained engagement in this vital area of development. ## Notice VisitScotland is seeking a suitable qualified supplier to undertake research to gain a thorough understanding of people's satisfaction with the visitor experience in Scotland and its regions, and to identify the drivers of positive and negative satisfaction, which will enable us to provide guidance on necessary investment - at a business, local or national level - to improve it. ### Lot Information Lot 1 To gain a thorough understanding of people's satisfaction with the visitor experience in Scotland and its regions, and to identify the drivers of positive and negative satisfaction, which will enable us to provide guidance on necessary investment - at a business, local or national level - to improve it. Renewal: There is another 12 month extension at the discretion of VisitScotland ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB346022 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2019 | | Submission deadline | 6 Mar 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £80,000 | | Lots value | £80,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | VISITSCOTLAND | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH6 6JH | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Leith | | Westminster constituency | Edinburgh North and Leith | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73110000 - Research services - 79310000 - Market research services ## Release History - 21 Feb 2019 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB346022 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB346022&idx=1 21st February 2019 - Schedule 1 - Statement of Requirement - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB346022&idx=2 21st February 2019 - Schedule 2 - ESPD - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB346022&idx=3 21st February 2019 - Schedule 3 - Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB346022&idx=4 21st February 2019 - Schedule 4 - Terms and Conditions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB346022&idx=5 21st February 2019 - Invitation to Tender - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB346022 Visitor Experience Satisfaction Research - VisitScotland is seeking a suitable qualified supplier to undertake research to gain a thorough understanding of people's satisfaction with the visitor experience in Scotland and its regions, and to identify the drivers of positive and negative satisfaction, which will enable us to provide guidance on necessary investment - at a business, local or national level - to improve it. ## Notice URLs - http://www.publiccontractsscotland.gov.uk - http://www.visitscotland.org - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000574748 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=574748 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000574748. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000574748.json.