---
title: "Appointment Booking Service"
ocid: "ocds-r6ebe6-0000575868"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000575868"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000575868.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000575868.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "SCOTTISH GOVERNMENT"
published: "2019-03-14"
---

# Appointment Booking Service

Buyer: SCOTTISH GOVERNMENT  
Current stage: Tender  
OCID: ocds-r6ebe6-0000575868

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000575868)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000575868.json)

## Summary

The Scottish Government is seeking proposals for an "Appointment Booking Service" aimed at enhancing the appointment management capabilities for Scotland's Social Security Agency. This tender is currently at the planning stage and has a deadline for responses by 12 noon on 22nd March 2019. The procurement process involves a Request for Information (RFI), and companies interested in this service are encouraged to submit their insights by the stated date. The project is valued at £730,000 and falls under the services category, specifically focusing on innovative digital solutions that address user needs across various geographic locations in Scotland.

This procurement presents a significant opportunity for businesses specialising in digital service management, appointment scheduling software, or those capable of providing integrated IT solutions. Companies that offer solutions catering to user accessibility, mobile functionality, and seamless interaction across multiple platforms are particularly well-suited to participate in this tender. Engaging in this project can lead to growth for such businesses by contributing to the modernisation of public services, enhancing customer experience, and potentially expanding their footprint in the public sector market.

## Notice

Appointment Booking & Management Tool for Scotland's Social Security Agency. Purpose of the Appointment Booking Tool Social Security Scotland Agency (SSS) does not currently have an enterprise-level offering with which clients can request and book appointments with appropriate Agency colleagues. We recognise that citizens will require options and choices regarding how and when an appointment with Social Security Scotland Agency (SSS) will take place. We are pursuing a digital approach which will give citizens (a) a choice of geographic location for the appointment (b) choice - based on suitability - of premises for the appointment, and (c) choice - based on need - of the duration of the appointment. This flexibility is offered on the basis of looking to treat our citizens with dignity, fairness and respect in the course of their seeking the support of the Agency.

### Lot Information

Lot 1

The proposed procurement seeks to explore the market options for the provision of an Appointment Booking & Management Tool, with the ability to integrate with other applications and data sources via APIs. Scottish Government are currently going through a detailed Discovery phase with the array of user groups identified above to fully understand their particular needs and put these at the centre of the service. The output of Discovery will inform policy decisions, and feed directly into the design and build of user-centred services, and ensure an excellent user experience. It should be noted that the applicants will include citizens with accessibility needs, and this needs to be considered fully when designing our citizens interaction with the Agency. The Agency will be providing a geographically dispersed Local Delivery service-model for our citizens, which envisages Local Delivery Officers being located in a number of public sector buildings (e.g. Local Authority premises, General Practitioner surgeries, Libraries, etc.) throughout the country. In addition, a Home Visit service will be offered via a peripatetic subset of Local Delivery users - accordingly, respondents to this RFI should give an overview of: -how their solution addresses the challenge of the 'Travelling Salesman Problem' -how their solution can be used with mobile hardware, and how it deals with scenarios where internet or mobile phone network coverage is intermittent or not available (e.g. in circumstances where a peripatetic user is in rural locations which are coverage 'blackspots'.) -The solution should provide for native training content, and/or a training/sandbox mode that allows users to interact with the capabilities and features in order to allow them to familiarise themselves before using the production instance. -provide information on the level of web-based learning/training resources that accompany the solution. -provide information on if / how the solution is architected in the context of Cloud technology. -provide additional information as requested within teh body of the attached Request for Information document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR348923 |
| Notice type | OJEU - F14 - Corrigendum |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2019 |
| Submission deadline | Not specified |
| Future notice date | 1 May 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £730,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48217000 - Transaction-processing software package
- 48219400 - Transaction server software package
- 48400000 - Business transaction and personal business software package
- 72212217 - Transaction-processing software development services
- 72212400 - Business transaction and personal business software development services

## Release History

- 14 Mar 2019 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR348923
- 8 Mar 2019 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347829

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR347829&idx=1
  11th March 2019 - Request For Information (RFI) Letter
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347829
  Appointment Booking Service - Appointment Booking & Management Tool for Scotland's Social Security Agency. Purpose of the Appointment Booking Tool Social Security Scotland Agency (SSS) does not currently have an enterprise-level offering with which clients can request and book appointments with appropriate Agency colleagues. We recognise that citizens will require options and choices regarding how and when an appointment with Social Security Scotland Agency (SSS) will take place. We are pursuing a digital approach which will give citizens (a) a choice of geographic location for the appointment (b) choice - based on suitability - of premises for the appointment, and (c) choice - based on need - of the duration of the appointment. This flexibility is offered on the basis of looking to treat our citizens with dignity, fairness and respect in the course of their seeking the support of the Agency.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000575868
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=575868
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/guest/login.do

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000575868. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000575868.json.