---
title: "Award of Professional Advice and Support to Achieve the Customer Service Excellence Award for Per..."
ocid: "ocds-r6ebe6-0000577446"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000577446"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000577446.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000577446.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2019-04-23"
---

# Award of Professional Advice and Support to Achieve the Customer Service Excellence Award for Per...

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000577446

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000577446)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000577446.json)

## Summary

The procurement process, initiated by Perth & Kinross Council, aims to appoint an external consultant to provide professional advice and support for achieving the 'Customer Service Excellence' Award. The procurement falls under the services category and is currently in the Award stage. The tender period began on 18 April 2019 and is set to conclude on 31 December 2019. The contracting authority is based in Perth, with the main contact being the Corporate Procurement team. The total value of the award is £2,332.00, and the contract has already been signed on 18 April 2019.

This tender presents an excellent opportunity for consulting firms specialising in customer service enhancement and accreditation processes. Businesses with experience in operational consultancy and project management would be well-positioned to compete for such contracts. With the focus on achieving a recognised accreditation, companies that can demonstrate proven methodologies and successful outcomes in similar projects will have a significant edge in this competitive procurement landscape.

## Notice

Perth and Kinross Council's Customer Service Centre Manager wishes to appoint an external consultant who can provide appropriate professional support and advice towards achieving the 'Customer Service Excellence' Accreditation for the Centre by the end of 2019.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR352169 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Apr 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,332 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Additional buyers | ARGYLL AND BUTE COUNCIL; BARRHEAD HOUSING ASSOCIATION; CITY OF GLASGOW COLLEGE; CLOCH HOUSING ASSOCIATION; FIFE COUNCIL; GLASGOW CALEDONIAN UNIVERSITY; MORAY COUNCIL; NATIONAL MUSEUMS SCOTLAND; NORTH LANARKSHIRE COUNCIL; RENFREWSHIRE COUNCIL; SCOTTISH GOVERNMENT; SOUTH LANARKSHIRE COUNCIL; STIRLING COUNCIL; UNIVERSITY OF DUNDEE; UNIVERSITY OF STRATHCLYDE |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5GD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | East Renfrewshire |
| Electoral ward | Barrhead, Liboside and Uplawmoor |
| Westminster constituency | East Renfrewshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 21 |
| Supplier names | ALLIANCE NATIONAL; BUNZL CLEANING & HYGIENE SUPPLIES; CMBS (PLUMBING & HEATING; DAVIE & MCCULLOCH; DETS; J S MCCOLL PAINTING CONTRACTORS; LORIEN RESOURCING; M ASSESSMENT SERVICES; MCROBB DISPLAY; RCA TRUST; ROBINSON LOW FRANCIS; SYNERGI IT; TRANSPORT RESEARCH LABORATORY (TRL; TURNER & TOWNSEND; VENESKY BROWN; WATERMAN; WATERS (MAIN CONTACT; WICKSTEED LEISURE; WILLIAM WILSON; WSP; XMA |

## CPV Codes

### Divisions

- 15 - Food, beverages, tobacco and related products

## Release History

- 23 Apr 2019 at 14:20 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR352169

## Notice URLs

- http://www.argyll-bute.gov.uk
- http://www.cityofglasgowcollege.ac.uk/
- http://www.dundee.ac.uk
- http://www.fifedirect.org.uk
- http://www.gcu.ac.uk/procurement
- http://www.moray.gov.uk
- http://www.nms.ac.uk/
- http://www.northlanarkshire.gov.uk
- http://www.pkc.gov.uk
- http://www.renfrewshire.gov.uk
- http://www.scotland.gov.uk
- http://www.southlanarkshire.gov.uk
- http://www.stirling.gov.uk
- http://www.strath.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000577446. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000577446.json.