--- title: "Managed Services & Unified Communications" ocid: "ocds-r6ebe6-0000578283" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000578283" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000578283.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000578283.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "RIVER CLYDE HOMES" published: "2019-04-15" --- # Managed Services & Unified Communications Buyer: RIVER CLYDE HOMES Current stage: Tender OCID: ocds-r6ebe6-0000578283 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000578283) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000578283.json) ## Summary The procurement process is being conducted by River Clyde Homes, a reputable affordable housing provider located in Greenock, UK. The current tender, titled "Managed Services & Unified Communications," falls under the services category and is in the active bidding stage. Key dates include a submission deadline of 22 April 2019, and a subsequent invitation for the second stage anticipated on 6 May 2019. This selective tender involves a restricted procedure, and the buyer is seeking an experienced contractor to manage a range of services, including cloud solutions and telecommunication systems. This tender presents significant opportunities for businesses specialising in IT services, managed communications, and cloud solutions, particularly those capable of providing disaster recovery services and unified communications systems. Companies that employ a qualified workforce, with relevant experience in telephony and data management, as well as those committed to community benefits in the Inverclyde area, would be well-suited to compete. Moreover, the contract's potential for long-term engagement, with an initial duration of four years and possible extensions, further enhances the appeal for prospective bidders. ## Notice RCH are looking to procure a suitably experienced and competent company to undertake Managed Services & Unified Communications. ### Lot Information Lot 1 River Clyde Homes is a 'not for profit' affordable housing provider that owns and manages over 5,800 homes and provides factoring services to a further 2,200 homes in the Inverclyde area. We hold the Investor's In People Gold standard, and employ over 250 members of staff, including 58 specialist trades operatives. RCH require to procure an experienced and competent contractor to undertake Managed Services & Unified Communications. As part of this tender RCH are seeking a Managed Services supplier who has the capability to provide: -Colocation and Managed Services -DRaaS -Network Connectivity -Administration of the above -Monitoring -Reporting For Unified Communications services include: -Solution design for the implementation of an Online Communication Solution as RCH's UC and telephone solution; Implementation of said Online Communication Solution UC services for all RCH users including desk and mobile devices; -Provision of PSTN breakout for all RCH users to make and receive telephone calls; -Porting of RCH's existing geographic and non-geographic numbers to the PSTN breakout service; -Exchange line and dialled minutes services to deliver the PSTN calls; -Provision of an omnichannel contact centre which and as a minimum includes inbound and outbound telephony, email, text messaging (SMS), Web Chat and Social Media (minimum of Facebook and Twitter public posts and direct messages)Solution needs to integrate with RCH Voice Recording solution (Liquid Voice). -Workforce Management solution -Mobile devices, SIM card rental, billing management and calls including porting of RCH's mobile numbers to the Solution. - Ability to manage mobile device configuration and security.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. Renewal: The contract will run for an initial 4 year duration. RCH reserve the right, at its sole discretion to extend any resultant agreement for up to a further 3, 12 month periods. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351709 | | Notice type | OJEU - F14 - Corrigendum | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Apr 2019 | | Submission deadline | 22 Apr 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | March 2026 | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | RIVER CLYDE HOMES | | Locality | GREENOCK | | Post town | Paisley | | Postcode | PA15 4JT | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Inverclyde | | Electoral ward | Inverclyde North | | Westminster constituency | Inverclyde and Renfrewshire West | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 72 - IT services: consulting, software development, Internet and support ### Codes - 32524000 - Telecommunications system - 72510000 - Computer-related management services ## Release History - 15 Apr 2019 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351709 - 21 Mar 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR349297 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR349297&idx=2 27th March 2019 - RCH470 - Managed Service & Unified Communications ESPD - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR349297&idx=3 27th March 2019 - RCH470 - Managed Service & Unified Communications ESPD with OJEU Ref - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR349297&idx=1 25th March 2019 - RCH470 - ESPD Guidance Document - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR349297 Managed Services & Unified Communications - RCH are looking to procure a suitably experienced and competent company to undertake Managed Services & Unified Communications. ## Notice URLs - http:// - http://riverclydehomes.org.uk - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000578283 - https://www.publiccontractsscotland.gov.uk - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=578283 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000578283. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000578283.json.