---
title: "Deaf and Hearing Impaired Community for Scotland's Social Security Agency"
ocid: "ocds-r6ebe6-0000580192"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000580192"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000580192.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000580192.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "SCOTTISH GOVERNMENT"
published: "2019-04-08"
---

# Deaf and Hearing Impaired Community for Scotland's Social Security Agency

Buyer: SCOTTISH GOVERNMENT  
Current stage: Planning  
OCID: ocds-r6ebe6-0000580192

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## Summary

The Scottish Government is initiating a procurement process titled "Deaf and Hearing Impaired Community for Scotland’s Social Security Agency," which aims to develop a service provision strategy for the Deaf and Hearing Impaired Community in Scotland. Currently in the planning stage, this Request for Information (RFI) seeks insights from the market ahead of an Invitation to Tender (ITT) scheduled for May 2019. Interested parties must submit their responses by 12 noon on 3 May 2019. The services will be delivered across various locations in Scotland, and the core procurement category is classified under services, primarily focused on providing support and communication services within the social security sector.

This tender presents an excellent opportunity for businesses specialising in social services, communication technologies, and accessibility solutions. Companies that can offer innovative solutions tailored to the needs of the Deaf and Hearing Impaired communities or have experience in delivering high-quality service provisions in sensitive and inclusive environments will be well-suited to compete. By engaging in this procurement, businesses can contribute to enhancing accessibility and support for a vulnerable population while potentially expanding their market presence in the public sector.

## Notice

The purpose of this RFI is to seek information from the market, alert potential bidders to our intention to issue an Invitation to Tender (ITT) in May 2019, for the provision of services to the Deaf and Hearing Imparied Community for Scotland's Social Security (SSS) Agency. The responses to this request will be used to develop our delivery strategy and business case.

### Lot Information

Lot 1

Social Security Scotland Agency (SSS) does not currently have an enterprise-level offering with which clients who are deaf or have a hearing impairment can interact with Social Security Scotland Agency (SSS) through a range of support: face to face, over the phone and through any other digital interface. We recognise that citizens will require options and choices regarding how and when any interaction with Social Security Scotland Agency (SSS) will take place. We are pursuing a client centred approach which will give citizens increased choices of the most appropriate route to access services based on their preferences. This flexibility is offered on the basis of looking to treat our citizens with dignity, fairness and respect in the course of their seeking the support of the Agency. The service should provide the following: 1. Booking a Face to face BSL interpreter via an Interpretation portal. This will enable SSS to schedule internal appointments and manage communications with interpreters. 2. Booking Deaf Blind/tactile interpreters 3. Immediate interpreter support: SSS will need interpreter support via a 2 way video call with an interpreter i.e. when a BSL Client attends a Local Delivery offices without an interpreter. 4. Provision of telephone service to enable a BSL Client to contact SSS over the phone. The call length may last up to and over 1 hour (if appropriate). 5. Electronic Note Takers for deafened and hard of hearing people who don't use sign language 6. Ability for deafened and hard of hearing people to communicate with SSS via the supplier using a textual medium i.e. mobile, web chat, email, or other text based communication method. 7. We need the supplier to commit to raising any concerns regarding adult/child protection 8. We need supplier to use different grades of Interpreters for different needs e.g. appointment booking can be done by someone between level 3 and level 6, face to face assessments and other complex cases should be carried out by level 6 and above. 9. Sub-contracting support to local delivery via local suppliers (especially in remote and rural locations)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351122 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2019 |
| Submission deadline | Not specified |
| Future notice date | 30 May 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48740000 - Foreign language translation software package
- 79530000 - Translation services
- 79540000 - Interpretation services

## Release History

- 8 Apr 2019 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351122

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR351122&idx=1
  10th April 2019 - Prior Information Notice and Request for Information
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351122
  Deaf and Hearing Impaired Community for Scotland's Social Security Agency - The purpose of this RFI is to seek information from the market, alert potential bidders to our intention to issue an Invitation to Tender (ITT) in May 2019, for the provision of services to the Deaf and Hearing Imparied Community for Scotland's Social Security (SSS) Agency. The responses to this request will be used to develop our delivery strategy and business case.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000580192
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=580192
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/guest/login.do

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000580192. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000580192.json.