---
title: "For The Supply & Build of a Customer Services e-Platform"
ocid: "ocds-r6ebe6-0000580650"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000580650"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000580650.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000580650.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "MIDLOTHIAN COUNCIL"
published: "2019-04-11"
---

# For The Supply & Build of a Customer Services e-Platform

Buyer: MIDLOTHIAN COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000580650

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000580650)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000580650.json)

## Summary

The Midlothian Council is seeking a strategic partner for the supply and construction of a Customer Services e-Platform, with the procurement process currently in the planning stage. This service falls under the industry category of General Public Services, and it is aimed at improving customer service delivery. The contract initiation took place on 11 April 2019, with a planned communication tool set for 12 April 2019. Interested parties can access detailed information about the project and necessary documents through the provided links leading to Public Contracts Scotland.

This tender presents an excellent opportunity for businesses specialised in software development, e-platform solutions, and customer service technology. Companies that can provide service design, ongoing support, and maintenance throughout the contract term will be particularly well-suited to compete. Engaging with the council in this initiative not only allows providers to expand their service offerings but also positions them within a key government contract that can lead to further opportunities within the public sector.

## Notice

Seeking a Strategic Partner who will build an e-Platform for use in relation to Customer Services and various related services.

### Lot Information

Lot 1

For The Supply & Build of a Customer Services e-Platform (which must be inclusive of: - Requisite Service Design; Ongoing Support; Maintenance all throughout the term of the Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351383 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2019 |
| Submission deadline | Not specified |
| Future notice date | 12 Apr 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDLOTHIAN COUNCIL |
| Locality | DALKEITH |
| Post town | Edinburgh |
| Postcode | EH22 1DN |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM11 East Lothian and Midlothian |
| Local authority | Midlothian |
| Electoral ward | Dalkeith |
| Westminster constituency | Midlothian |
| Delivery location | TLM73 East Lothian and Midlothian |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Apr 2019 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351383

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR351383&idx=2
  6th May 2019 - Appendix E_Existing Systems_Draft_2019-05-06
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR351383&idx=1
  15th April 2019 - PIN Notice - descriptive content
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351383
  For The Supply & Build of a Customer Services e-Platform - Seeking a Strategic Partner who will build an e-Platform for use in relation to Customer Services and various related services.

## Notice URLs

- http://
- http://www.midlothian.gov.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000580650
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=580650

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000580650. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000580650.json.