---
title: "West of Scotland Housing Association - Customer Satisfaction Surveys"
ocid: "ocds-r6ebe6-0000581760"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000581760"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000581760.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000581760.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "WEST OF SCOTLAND HOUSING ASSOCIATION LTD"
published: "2019-07-04"
---

# West of Scotland Housing Association - Customer Satisfaction Surveys

Buyer: WEST OF SCOTLAND HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000581760

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000581760)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000581760.json)

## Summary

The procurement process titled "West of Scotland Housing Association - Customer Satisfaction Surveys" is being conducted by the West of Scotland Housing Association Ltd, located at 40 Barrowfield Drive, Glasgow. This tender falls under the housing and community amenities category and is currently in the active stage. The contract encompasses services to perform monthly and annual customer satisfaction surveys throughout west Scotland, particularly in Glasgow, Lanarkshire, and Ayrshire. Bids were accepted under an open procedure, with a submission deadline set for 24 May 2019.

This tender presents significant opportunities for businesses, particularly small to medium-sized enterprises (SMEs) specialised in market research and customer satisfaction methodologies. Competitors should have a proven track record in similar services, meeting a minimum turnover of £50,000 over the last three years. The potential contract value is substantial, estimated at £125,000, enhancing the prospects for service providers focused on enhancing customer engagement in the housing sector.

## Notice

West of Scotland Housing Association is looking for a company to carry out monthly and annual customer satisfaction surveys. Full details of the contract are detailed in the tender documents.

### Lot Information

Lot 1

Full details are described in the tender documents

Renewal: The initial contract is for 36 months but there is the option to extend by 1 plus 1 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL359294 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2019 |
| Submission deadline | 24 May 2019 |
| Future notice date | Not specified |
| Award date | 12 Jun 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £47,301 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST OF SCOTLAND HOUSING ASSOCIATION LTD |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G40 3QH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Calton |
| Westminster constituency | Glasgow East |
| Delivery location | TLM8 West Central Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESEARCH RESOURCE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73110000 - Research services
- 79310000 - Market research services

## Release History

- 4 Jul 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL359294
- 24 Apr 2019 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR352292

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR352292&idx=1
  24th April 2019 - Tender Documents
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR352292
  West of Scotland Housing Association - Customer Satisfaction Surveys - West of Scotland Housing Association is looking for a company to carry out monthly and annual customer satisfaction surveys. Full details of the contract are detailed in the tender documents.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL359294
  West of Scotland Housing Association - Customer Satisfaction Surveys - West of Scotland Housing Association is looking for a company to carry out monthly and annual customer satisfaction surveys. Full details of the contract are detailed in the tender documents.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.westscot.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000581760

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000581760. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000581760.json.