--- title: "Provision of customer research into Scottish Water's future strategy" ocid: "ocds-r6ebe6-0000581884" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000581884" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000581884.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000581884.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "WATER INDUSTRY COMMISSION FOR SCOTLAND" published: "2019-07-29" --- # Provision of customer research into Scottish Water's future strategy Buyer: WATER INDUSTRY COMMISSION FOR SCOTLAND Current stage: Award OCID: ocds-r6ebe6-0000581884 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000581884) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000581884.json) ## Summary The Water Industry Commission for Scotland has initiated a public procurement for the "Provision of customer research into Scottish Water's future strategy", focusing on gathering insights regarding customer perceptions and the impact of various approaches on water supply and wastewater service charges. This procurement process, classified under the services category, is being conducted through an open procedure and is currently at the award stage. The contract, valued at £83,333, was signed on 1 July 2019, with related tender activities taking place in Stirling, Scotland. The initial deadline for submissions was 15 May 2019, with subsequent amendments extending certain timelines for bid adjustments. This research opportunity is particularly suited for firms specialising in market research, customer insights, and public opinions on regulatory strategies. Businesses that are adept at understanding and analysing customer behaviour, especially in the context of utility services, will find this tender offers significant potential for growth. Additionally, consultancy firms with substantial experience in economic regulation and public utility strategies could leverage this opportunity to align their services with the evolving landscape of Scottish Water's approach to stakeholder engagement. ## Notice Provision of research to understand what customer's views on Scottish Water's future strategy would be if they understood (a) the potential consequences or benefits of different approaches and (b) their associated impacts on charges for water supply and wastewater services. ### Lot Information Lot 1 The Customer Forum is keen to understand if customers' willingness to pay changes if customers understand the benefits and price impacts of alternative approaches. In the context of the different aspects of Scottish Water's strategy set out below we seek to understand (i) the value that customers attach to the issues described;(ii) how customers' views change as they are given more information about how issues could evolve and (iii) whether there are demographic differences in attitude. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361824 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jul 2019 | | Submission deadline | 15 May 2019 | | Future notice date | Not specified | | Award date | 1 Jul 2019 | | Contract period | 31 May 2019 - 30 Sep 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £85,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £83,333 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | WATER INDUSTRY COMMISSION FOR SCOTLAND | | Locality | STIRLING | | Post town | Falkirk and Stirling | | Postcode | FK8 1JH | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM02 Perth and Kinross, and Stirling | | Local authority | Stirling | | Electoral ward | Stirling North | | Westminster constituency | Stirling and Strathallan | | Delivery location | TLM77 Perth and Kinross, and Stirling | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | IPSOS MORI | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73110000 - Research services ## Release History - 29 Jul 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361824 - 29 Apr 2019 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY353136 - 25 Apr 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR352621 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR352621&idx=1 29th April 2019 - Invitation to tender: includes requirements of procurement and submission guidance. - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR352621&idx=5 29th April 2019 - Invitation to tender: includes requirements of procurement and submission guidance. - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR352621&idx=2 29th April 2019 - ESPD template - on-line version will be accepted. - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR352621&idx=3 29th April 2019 - Standard terms and conditions used by the Water Industry Commission. - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR352621&idx=4 29th April 2019 - For further information - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR352621 Provision of customer research into Scottish Water's future strategy - Provision of research to understand what customer's views on Scottish Water's future strategy would be if they understood (a) the potential consequences or benefits of different approaches and (b) their associated impacts on charges for water supply and wastewater services. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361824 Provision of customer research into Scottish Water's future strategy - Provision of research to understand what customer's views on Scottish Water's future strategy would be if they understood (a) the potential consequences or benefits of different approaches and (b) their associated impacts on charges for water supply and wastewater services. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - http://www.watercommission.co.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000581884 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000581884. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000581884.json.