---
title: "External Offsite Revenues Processing Service for Council Tax and National Non-Domestic Rates"
ocid: "ocds-r6ebe6-0000582948"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000582948"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000582948.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000582948.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE CITY OF EDINBURGH COUNCIL"
published: "2019-10-07"
---

# External Offsite Revenues Processing Service for Council Tax and National Non-Domestic Rates

Buyer: THE CITY OF EDINBURGH COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000582948

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000582948.json)

## Summary

The City of Edinburgh Council is seeking to establish a Framework Agreement for the External Offsite Revenues Processing Service for Council Tax and National Non-Domestic Rates within the Edinburgh region. This tender, which falls under the services industry category, was initiated using an open procurement procedure and is currently in the Award phase. Key dates include a bid opening on 5th June 2019, with the contract signed on 3rd October 2019. The Framework aims to ensure that there are sufficient resources to handle fluctuating processing demands throughout the year, which is crucial for the timely collection of payments that fund core council services.

This opportunity presents significant potential for businesses specialising in service delivery related to revenue management, particularly those with the capacity to scale operations during peak periods. Companies that are well-suited to compete include large-scale suppliers with experience in processing Council Tax and National Non-Domestic Rates, as well as those familiar with establishing flexible resourcing capabilities. The competitive landscape suggests that businesses ready to offer quality solutions while managing price effectively will be strongest contenders for future contracts in this essential public service sector.

## Notice

The City of Edinburgh Council ('the Council') is responsible for processing Council Tax and National Non-Domestic Rates (NNDR) details in respect of occupants / properties within the city in order to enable subsequently collection of all payments due. These are crucially important revenue streams for the Council and help to fund essential core services. Processing volumes / demand levels tend to fluctuate throughout the year. Therefore, in order to meet resource requirements and maintain efficient and timeous processing at all times, the Council wishes to establish a Framework Agreement of appropriate suppliers who would be able to assist with the servicing of this requirement at times of peak demand.

### Lot Information

Lot 1

The City of Edinburgh Council ('the Council') is responsible for processing Council Tax and National Non-Domestic Rates (NNDR) details in respect of occupants / properties within the city in order to enable subsequently collection of all payments due. These are crucially important revenue streams for the Council and help to fund essential core services. Processing volumes / demand levels tend to fluctuate throughout the year. Therefore, in order to meet resource requirements and maintain efficient and timeous processing at all times, the Council wishes to establish a Framework Agreement of appropriate suppliers who would be able to assist with the servicing of this requirement at times of peak demand.

Renewal: Council intends to establish the Framework and award contracts for delivery of the service for an initial period of 2 years. Subject to satisfactory performance and potential future requirements, the Council may wish to extend delivery of the Framework and contracts for an additional period of up to 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT368285 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2019 |
| Submission deadline | 5 Jun 2019 |
| Future notice date | Not specified |
| Award date | 3 Oct 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £664,640 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | CAPITA BUSINESS SERVICES; CIVICA; LIBERATA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72310000 - Data-processing services
- 79500000 - Office-support services
- 79900000 - Miscellaneous business and business-related services
- 79990000 - Miscellaneous business-related services
- 79999200 - Invoicing services

## Release History

- 7 Oct 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT368285
- 6 May 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY353666

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=1
  21st May 2019 - Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=15
  21st May 2019 - Specification Final v2
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=2
  17th May 2019 - Instructions to Tenderers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=14
  17th May 2019 - Instructions to Tenderers - final v2
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=6
  8th May 2019 - Care Leavers 1.4.18
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=7
  8th May 2019 - CTAX & NDR automation
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=8
  8th May 2019 - Empty Homes changes 1.4.14
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=9
  8th May 2019 - Empty Homes changes 1.4.16
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=10
  8th May 2019 - Empty Homes changes 1.4.17
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=11
  8th May 2019 - Second Homes 31.12.18
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=12
  8th May 2019 - Student automation 12.7.18
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=13
  8th May 2019 - Terms and Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=3
  8th May 2019 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=4
  8th May 2019 - Tenderers Submission Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY353666&idx=5
  8th May 2019 - CTAX Manual
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY353666
  External Offsite Revenues Processing Service for Council Tax and National Non-Domestic Rates - The City of Edinburgh Council ('the Council') is responsible for processing Council Tax and National Non-Domestic Rates (NNDR) details in respect of occupants / properties within the city in order to enable subsequently collection of all payments due. These are crucially important revenue streams for the Council and help to fund essential core services. Processing volumes / demand levels tend to fluctuate throughout the year. Therefore, in order to meet resource requirements and maintain efficient and timeous processing at all times, the Council wishes to establish a Framework Agreement of appropriate suppliers who would be able to assist with the servicing of this requirement at times of peak demand.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT368285
  External Offsite Revenues Processing Service for Council Tax and National Non-Domestic Rates - The City of Edinburgh Council ('the Council') is responsible for processing Council Tax and National Non-Domestic Rates (NNDR) details in respect of occupants / properties within the city in order to enable subsequently collection of all payments due. These are crucially important revenue streams for the Council and help to fund essential core services. Processing volumes / demand levels tend to fluctuate throughout the year. Therefore, in order to meet resource requirements and maintain efficient and timeous processing at all times, the Council wishes to establish a Framework Agreement of appropriate suppliers who would be able to assist with the servicing of this requirement at times of peak demand.

## Notice URLs

- http://
- http://www.edinburgh.gov.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000582948
- https://publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000582948. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000582948.json.