---
title: "Service Quality Management System"
ocid: "ocds-r6ebe6-0000585698"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000585698"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000585698.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000585698.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "ABELLIO SCOTRAIL LTD"
published: "2019-06-06"
---

# Service Quality Management System

Buyer: ABELLIO SCOTRAIL LTD  
Current stage: Tender  
OCID: ocds-r6ebe6-0000585698

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000585698)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000585698.json)

## Summary

Abellio ScotRail Ltd is currently seeking proposals for a new Service Quality Management System aimed at enhancing their operations in the railway industry. This procurement process is classified as active and follows a selective procurement method using a restricted procedure. The submission period ends on 24th June 2019, with tenders to be submitted electronically. The project is located in Glasgow, UK, and is expected to involve managing the lifecycle of business assets, supporting service quality management, and incorporating features such as asset audits and fault management.

This tender presents significant opportunities for businesses specialising in software solutions, particularly those with experience in asset management and facility management systems. Companies that can demonstrate innovation in managing service quality and efficiency within the rail sector would be particularly well-positioned to compete. The contract is expected to last for 1080 days, with possibilities for extension, thus providing potential bidders with long-term engagement and opportunities for business growth.

## Notice

ScotRail are looking for a new Service Quality Management System/Computer Aided Facility Management System.

### Lot Information

Lot 1

Abellio ScotRail requires a solution that will manage the lifecycle of business assets and support the management of the Service Quality regime, including the recording of asset audits and fault management functionality.

Renewal: Contract may be extended by 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN356286 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2019 |
| Submission deadline | 24 Jun 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABELLIO SCOTRAIL LTD |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48421000 - Facilities management software package
- 48517000 - IT software package

## Release History

- 6 Jun 2019 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN356286

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN356286
  Service Quality Management System - ScotRail are looking for a new Service Quality Management System/Computer Aided Facility Management System.

## Notice URLs

- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000585698
- https://s2c.waxdigital.co.uk/Abellio
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=585698
- https://www.scotrail.co.uk/about-scotrail

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000585698. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000585698.json.