---
title: "Award of CRM System through Scotland Excel Framework for Customer Service Platform Software"
ocid: "ocds-r6ebe6-0000588995"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000588995"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000588995.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000588995.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "COMHAIRLE NAN EILEAN SIAR"
published: "2019-07-04"
---

# Award of CRM System through Scotland Excel Framework for Customer Service Platform Software

Buyer: COMHAIRLE NAN EILEAN SIAR  
Current stage: Award  
OCID: ocds-r6ebe6-0000588995

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000588995)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000588995.json)

## Summary

The Comhairle nan Eilean Siar has awarded a contract for the supply and support of a CRM system through the Scotland Excel Framework, aimed at enhancing customer service platform software. This procurement falls under the services category and commenced on 1 April 2019, with an end date set for 31 March 2024. The total value of the contract is £105,332.71, and it was officially signed on 1 July 2019. The procurement process is currently active following the award stage.

This contract presents significant opportunities for businesses that specialise in software solutions, particularly those experienced in customer relationship management systems. Companies with expertise in delivering integrated IT services or CRM platform development would be particularly well-suited to leverage this opportunity. As the contract continues through to 2024, there may be further possibilities for collaboration or future tenders within this space, especially for innovative providers looking to enhance customer service solutions for public sector clients.

## Notice

Please upload your final proposal for supply and support of a CRM system to CNES through the Scotland Excel Framework for Customer Service Platform Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL359354 |
| Notice type | PCS Notice - Quick Quote Award |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Jan 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £105,332 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMHAIRLE NAN EILEAN SIAR |
| Additional buyers | ABERDEEN CITY COUNCIL; ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED; CLACKMANNANSHIRE COUNCIL; CLOCH HOUSING ASSOCIATION LIMITED; DISCLOSURE SCOTLAND; EAST AYRSHIRE COUNCIL; EDINBURGH NAPIER UNIVERSITY; FIFE COUNCIL; FORESTRY AND LAND SCOTLAND; FORESTRY COMMISSION; GCU; HIGHLANDS AND ISLANDS ENTERPRISE; NATIONAL LIBRARY OF SCOTLAND; NATIONAL RECORDS OF SCOTLAND; NHS FORTH VALLEY; NHS LANARKSHIRE; PERTH & KINROSS COUNCIL; REGISTERS OF SCOTLAND; SCOTTISH GOVERNMENT; SCOTTISH POLICE AUTHORITY; SCOTTISH PUBLIC PENSIONS AGENCY; SCOTTISH SOCIAL SERVICES COUNCIL; SOCIAL CARE AND SOCIAL WORK IMPROVEMENT SCOTLAND (CARE INSPECTORATE); STIRLING COUNCIL; THE CITY OF EDINBURGH COUNCIL; TRUST HOUSING ASSOCIATION LTD; UNIVERSITY OF DUNDEE; UNIVERSITY OF EDINBURGH; UNIVERSITY OF GLASGOW; UNIVERSITY OF STIRLING; WEST LOTHIAN COLLEGE |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Na h-Eileanan Siar |
| Electoral ward | Steòrnabhagh a Deas |
| Westminster constituency | Na h-Eileanan an Iar |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 66 |
| Supplier names | AEGIS ENGINEERING; AGILISYS; ALLANDER PRINT; ALLIANCE DISPOSABLES; ALLIANZ; ALLIANZ ENGINEERING; ANNODATA; AXA ART INSURANCE; BEATSON'S CONCRETE; BLUE ARROW; BRIGHTWORK; BUNZL GREENHAM; C AND A INTERIORS; CASTLEVIEW PLANT; CCG (SCOTLAND; CLARK CONTRACTS; CODA PRODUCTION SERVICES; COMPUTACENTER; COMXPS; CORGI TECHNICAL SERVICES; DEAF LINKS; DELOITTE; DYNAM; EAGLE RECYCLING.; ENVA ORGANICS RECYCLING; ESTEEM SYSTEMS; FIRST AID TRAINING CO-OPERATIVE; FISHER SCIENTIFIC; GALLOWAY DRAINAGE SUPPLIES; GAMMA TELECOM; GTR CONTRACTS; HARBURN ESTATE (FORMERLY COUNTRY BUSINESS; HARVEY NASH; HAYS RECRUITMENT; HAYS SPECIALIST RECRUITMENT; HEIL FARID EUROPEAN; JOHN THOMSON CONSTRUCTION; LIGHT AND ENERGY DISTRIBUTION; LLOYD'S REGISTER QUALITY ASSURANCE (LRQA; MARWOOD ELECTRICAL; METHODS BUSINESS AND DIGITAL TECHNOLOGY; MICROBOX; MONTAGU EVANS; MORRIS & SPOTTISWOOD; OMEX AGRICULTURE; PARITY PROFESSIONALS; PENDRICH HEIGHT SERVICES; PFS PREPAID FINANCIAL SERVICES; PROAV; PROGRESSIVE PARTNERSHIP; R S BEAVER LTD T/A BEAVER BRIDGES; RISK MANAGEMENT PARTNERS; ROADVERT; ROBERTSON; SALTIRE ROOFING & BUILDING; STONE COMPUTERS; STORM ID; STRIPE; STRIPE COMMUNICATIONS; TILLICOULTRY QUARRIES; TRITEC SOLUTIONS; VENESKY-BROWN RECRUITMENT; VERINT SYSTEMS; VIRGIN MEDIA BUSINESS; WHITE LABEL SOURCING; WOLF LABORATORIES |

## Release History

- 4 Jul 2019 at 12:55 - Award - PCS Notice - Quick Quote Award - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL359354

## Notice URLs

- http://https://forestryandland.gov.scot/
- http://www.aberdeencity.gov.uk
- http://www.acha.co.uk
- http://www.careinspectorate.gov.scot
- http://www.clacks.gov.uk/business/corporateprocurementprocess/
- http://www.clochhousing.org.uk
- http://www.cne-siar.gov.uk
- http://www.disclosurescotland.co.uk/
- http://www.dundee.ac.uk
- http://www.east-ayrshire.gov.uk
- http://www.ed.ac.uk/schools-departments/procurement/supplying
- http://www.edinburgh.gov.uk
- http://www.fifedirect.org.uk
- http://www.forestry.gov.uk
- http://www.gcu.ac.uk/procurement
- http://www.gla.ac.uk/
- http://www.hie.co.uk
- http://www.nhsforthvalley.com
- http://www.nhslanarkshire.org.uk
- http://www.nls.uk
- http://www.nrscotland.gov.uk
- http://www.pkc.gov.uk
- http://www.ros.gov.uk
- http://www.scotland.gov.uk
- http://www.spa.police.uk
- http://www.sppa.gov.uk/
- http://www.sssc.uk.com
- http://www.stir.ac.uk/finance-office/procurement/
- http://www.stirling.gov.uk
- http://www.trustha.org.uk
- http://www.west-lothian.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000588995. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000588995.json.