--- title: "C479354 Know the Score and Drinkline Scotland Helplines" ocid: "ocds-r6ebe6-0000589069" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000589069" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000589069.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000589069.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH GOVERNMENT" published: "2019-11-07" --- # C479354 Know the Score and Drinkline Scotland Helplines Buyer: SCOTTISH GOVERNMENT Current stage: Award OCID: ocds-r6ebe6-0000589069 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000589069) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000589069.json) ## Summary The Scottish Government is currently conducting an open tender for the "C479354 Know the Score and Drinkline Scotland Helplines" project, which seeks a qualified service provider to manage two telephone helpline services. This procurement process is active, with submissions due by 31 July 2019. The project is classified under the services category, with a contract value of £206,000, and will take place in Scotland. The relevant contact for this procurement is Alison Gardiner, reachable at alison.gardiner@gov.scot. This tender presents significant opportunities for businesses in the communication and support services sector, particularly those specialising in helplines and customer service centres. Companies with experience in providing confidential support services and capable of meeting the selection criteria related to financial standing and staff qualifications would be well-suited to compete for this contract, potentially enhancing their portfolio and market presence in Scotland. ## Notice The Scottish Government is seeking a suitably qualified and experienced service provider to provide two telephone helpline services (Know the Score and Drinkline Scotland) supported by a contact centre. ### Lot Information Lot 1 The Scottish Government is seeking a suitably qualified and experienced service provider to provide two telephone helpline services (Know the Score and Drinkline Scotland) supported by a contact centre. In the case of Know the Score (only), the Contractor will also provide an email and webchat-based response service as well as the facility for callers to order information materials. The Contractor will make these services available to the Scottish public, with use of the service by both relevant individuals and concerned others being on a free and confidential basis. Renewal: For a further period of 12 months from 1st October 2020 to 30th September 2021 ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371594 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Nov 2019 | | Submission deadline | 31 Jul 2019 | | Future notice date | Not specified | | Award date | 7 Nov 2019 | | Contract period | 1 Oct 2019 - 30 Sep 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £206,000 | | Lots value | £206,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH6 6QQ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Leith | | Westminster constituency | Edinburgh North and Leith | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85141220 - Advisory services provided by nurses - 85312300 - Guidance and counselling services ## Release History - 7 Nov 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371594 - 26 Jun 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN358829 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN358829 C479354 Know the Score and Drinkline Scotland Helplines - The Scottish Government is seeking a suitably qualified and experienced service provider to provide two telephone helpline services (Know the Score and Drinkline Scotland) supported by a contact centre. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371594 C479354 Know the Score and Drinkline Scotland Helplines - The Scottish Government is seeking a suitably qualified and experienced service provider to provide two telephone helpline services (Know the Score and Drinkline Scotland) supported by a contact centre. ## Notice URLs - http:// - http://www.scotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000589069 - https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000589069. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000589069.json.