--- title: "Ferry ticketing and reservation solution - Ar Turas" ocid: "ocds-r6ebe6-0000590942" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000590942" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000590942.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000590942.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "CALMAC FERRIES LIMITED" published: "2019-07-12" --- # Ferry ticketing and reservation solution - Ar Turas Buyer: CALMAC FERRIES LIMITED Current stage: Planning OCID: ocds-r6ebe6-0000590942 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000590942) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000590942.json) ## Summary The procurement process is being led by CalMac Ferries Limited, seeking a solution for their ferry ticketing and reservation system, titled "Ferry ticketing and reservation solution - Ar Turas." This initiative falls under the services category and is located in Gourock, UK. Currently in the planning stage, key activities include a supplier day scheduled for 1st August 2019, with expressions of interest due by 26th July 2019, and a future notice expected on 9th September 2019. This opportunity is particularly suited for businesses that specialise in ticketing and reservation software, especially those with experience in providing standardised, accessible digital solutions for transport services. Companies capable of delivering ancillary products and services that enhance customer experience, as well as those with a strong understanding of the ferry or transportation sector, stand to benefit significantly from participating in this procurement process. The initiative aims to modernise customer interactions and improve operational efficiency for CalMac's extensive ferry network. ## Notice CFL is seeking to secure a standard, off the shelf reservations and ticketing software package or packages plus ancillary products and services to bring the new customer experience to life and to help us keep pace with digital evolution. ### Lot Information Lot 1 CalMac Ferries Limited (CFL) is an operating company of the David MacBrayne Group, which is wholly owned by Scottish Ministers. It operates the Clyde and Hebrides Ferry Service contract, providing passenger, vehicle and freight shipping services on 29 routes, serving 53 ports and harbours across the west coast of Scotland and the Scottish Islands. It operates a fleet of 33 vessels and carries 5.5 million passengers and 1.5 million vehicles annually with an average 440 sailings a day. The company earned the National Transport Award for Ferry Operator of the Year in 2018, delivering punctuality and technical reliability performance at 99.6% and 99.4% respectively. CFL is now planning to deliver a modern booking, ticketing and travel experience for its customers and staff. The experience will be standardised, accessible, digitally-enabled and efficient. It will help us to optimise capacity planning and vessel utilisation and will open up opportunities for smart and integrated travel. CFL is seeking to secure a standard, off the shelf reservations and ticketing software package or packages plus ancillary products and services to bring the new customer experience to life and to help us keep pace with digital evolution. The Ar Turas (Scottish Gaelic for 'Our Journey') programme has been conceived to envision the new customer experience, and to deliver the business and customer change involved. A supplier day is planned for Thursday 01 August, 2019, in Glasgow, UK, at which CFL will present its vision.. It is anticipated the Procurement Route will be a Restricted Process ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360349 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Jul 2019 | | Submission deadline | Not specified | | Future notice date | 9 Sep 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CALMAC FERRIES LIMITED | | Locality | GOUROCK | | Post town | Paisley | | Postcode | PA19 1QP | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Inverclyde | | Electoral ward | Inverclyde West | | Westminster constituency | Inverclyde and Renfrewshire West | | Delivery location | TLM6 Highlands and Islands | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 12 Jul 2019 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360349 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360349 Ferry ticketing and reservation solution - Ar Turas - CFL is seeking to secure a standard, off the shelf reservations and ticketing software package or packages plus ancillary products and services to bring the new customer experience to life and to help us keep pace with digital evolution. ## Notice URLs - http:// - http://www.calmac.co.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000590942 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=590942 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000590942. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000590942.json.