---
title: "Remote Desktop Support"
ocid: "ocds-r6ebe6-0000591239"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000591239"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000591239.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000591239.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2019-07-16"
---

# Remote Desktop Support

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000591239

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000591239)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000591239.json)

## Summary

The procurement process for the service titled "Remote Desktop Support" was conducted by the Crown Office and Procurator Fiscal Service, located at 25 Chambers Street, Edinburgh. This project falls under the public order and safety industry category, with an open procurement method. The contract, valued at £125,720.76, was officially awarded on 10th May 2019. The process involved a direct award through the Scottish Government Digital and Technology Services Framework, and the sole bidder that successfully won the contract was NVT Group Ltd, a small to medium-sized enterprise based in Bellshill.

This tender presents significant opportunities for growth, particularly for businesses that specialise in IT support services, desktop maintenance, and related technology solutions. Companies capable of undertaking hardware repairs, software re-imaging, and providing on-site support for public sector organisations would be well-positioned to compete. The integrated service model described in the tender indicates a demand for responsive and adaptable service delivery, which could be advantageous for firms looking to expand their clientele within the public sector.

## Notice

The remote desktop maintenance service will provide the following facilities to COPFS: - Undertake break/fix for all desktop related hardware faults including PC's, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device before re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary These services will be carried out by an on-site engineer, integrated into the COPFS ServiceDesk Team. This will provide an immediate response to any desktop related service calls. The engineering resource will be available to travel to any COPFS office during the course of their duties.

### Lot Information

Lot 1

This contract was awarded via a Direct Award on the Scottish Government Digital and Technology Services (DaTS) Framework, based on the Rate Card for the role of Senior Analyst/Programmer/Tester/Specialist. The incumbent supplier is the lowest priced of all 14 Framework suppliers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360450 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 May 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £125,720 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NVT GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72610000 - Computer support services

## Release History

- 16 Jul 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360450

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360450
  Remote Desktop Support - The remote desktop maintenance service will provide the following facilities to COPFS: - Undertake break/fix for all desktop related hardware faults including PC's, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device before re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary These services will be carried out by an on-site engineer, integrated into the COPFS ServiceDesk Team. This will provide an immediate response to any desktop related service calls. The engineering resource will be available to travel to any COPFS office during the course of their duties.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000591239
- https://www.nvtgroup.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000591239. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000591239.json.