---
title: "NAC/1131 - Business Support Consultancy Services Framework"
ocid: "ocds-r6ebe6-0000591653"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000591653"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000591653.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000591653.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2020-02-06"
---

# NAC/1131 - Business Support Consultancy Services Framework

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000591653

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## Summary

North Ayrshire Council is currently implementing a Business Support Consultancy Services Framework, designated as NAC/1131. This procurement process falls under the services industry category, with a focus on comprehensive business consultancy. Located in Irvine, North Ayrshire, the process is in the award stage, having been initiated in July 2019. The framework is set to last for an initial period of two years, commencing in December 2019, with potential extensions of up to another two years. Bidders were required to submit proposals electronically by 2nd September 2019 to participate in this open procedure.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and consulting firms specialising in various aspects of business support, including financial analysis, marketing, digital transformation, and HR services. Businesses that excel in providing strategic planning, procurement assistance, or training will find this framework beneficial. Since up to five providers will be appointed for each of the nine lots available, competition is expected to be robust, enabling successful bidders to secure contracts for potential long-term growth and collaboration with the public sector.

## Notice

North Ayrshire Council are inviting bids for the provision of a Business Consultancy Services Framework within North Ayrshire. The Framework will comprise of 9 Lots: - Lot 1 - Financial & Data Analysis Support - Lot 2 - Business Strategy & Business Development Support - Lot 3 - Marketing & Digital Media Support - Lot 4 - Procurement & Tender Support - Lot 5 - HR Support - Lot 6 - Family Business Support - Lot 7 - Succession Planning Support - Lot 8 - Digital Strategy & Transformation Support - Lot 9 - Workplace Development & Training Support The Framework will be for a period of 2 years plus the option to extend for up to a further 2 years and is anticipated to commence December 2019. It is anticipated that a maximum of 5 providers will be appointed per Lot. Bidders should note that there is no guarantee of business, use, level of use or continuity of business through the Framework Agreement.

### Lot Information

Lot 1 - Financial & Data Analysis Support

Services for this Lot should include, but not be limited to, the following: - Financial Management: support is required to enable businesses to develop and refine financial management skills, such as an understanding of financial statements and cash-flow as well as the application of sales, pricing, costing, interest and borrowings, taxation, investment and performance measurements. - Financial Readiness: business support will be required to allow interrogation of their forecasting methodologies and assessing their fitness for purpose in terms of their effectiveness in predicting future performance. - Preparing for Investment: information and support to prepare businesses for investment as an attractive proposition for potential investors and loan funders. - Alternative Finance: information and support around the main forms of alternative business funding for SMEs, from short to long-term loans/debt/equity or self-investment. - Taxation: providing support to businesses across any taxation issues that they may have during their business cycle.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

Lot 2 - Business Strategy & Business Development Support

Services for this Lot should include, but not be limited to, the following: - Strategic Planning: this may involve support relating to challenging existing approaches, developing new strategies and performance measurement. - Business Growth: growth can be achieved by either boosting the top line or revenue of the business with greater product sales or service income, or by increasing the bottom line or profitability of the operation by minimising costs - beneficial to help businesses explore both options. - Organisational Management: assisting with the organisational management activity that is used to set priorities, focus energy and resources, strengthen operations, ensure that employees and other stakeholders are working toward common goals, and establish agreement around intended outcomes/results. - Business Development: analysing current client base, identifying a potential sales pipeline, qualifying lead opportunities, producing a value proposition and clearly demonstrating a USP for the business. - Change Management: intervention to help a business move through the growth life-cycle, ensuring due consideration is made to the impact of change on the business, and its people, because of growth. - eCommerce Support: advice on developing new sales channels, integration with other platforms, financial transactions and targeting international markets.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

Lot 3 - Marketing & Digital Media Support

Services for this Lot should include, but not be limited to, the following: - Marketing Collateral: supporting businesses with practical approaches to marketing, including writing a marketing plan and marketing communications plan for integrating traditional and digital communications. Review of existing marketing strategies/materials for general improvement or development. - Digital Media: identifying what platforms suit the business needs and client base, advice on what to post, content management, social media calendar, engagement tracking and use of Hootsuite/Tweetdeck. - Digital Marketing: designing and implementing digital marketing and social media strategies to widen markets and maximise business opportunities. Improving digital presence and website to make better use of PPC advertising and SEO.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

Lot 4 - Procurement & Tender Support

Services for this Lot should include, but not be limited to, the following: - Review Current Tender Library: reviewing existing tender documentation and suggest best practice amendments. Support on how to identify key future contract opportunities, ensuring Public Contracts Scotland profile is up to date, how to complete an ESPD, deciding on what opportunities to bid/tender for and improving business visibility within the public sector. - General Procurement Support: evaluate past tendering performance and providing feedback on improvements, interpreting tender feedback and incorporating this into future bids. - Live Tenders: advice and support on how to complete live opportunities, ESPDs and Quick Quotes, helping businesses decide if they should bid, registering on other procurement portals and producing best tender documents possible.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

Lot 5 - HR Support

Services for this Lot should include, but not be limited to, the following: - HR Policy: reviewing existing HR processes and policies, ensure they are fit for purpose and cover mandatory legal obligations. - Employee Engagement: enable implementation of appraisals, how to broker and manage tough discussions, developing clear roles and responsibilities for all staff and development and of employee handbooks. - Performance Management: improving individual employee performance and linking this to employee roles and responsibilities and contractual obligations, workforce relationship building and employee consultation projects.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

Lot 6 - Family Business Support

Services for this Lot should include, but not be limited to, the following: - Governance & Structure: creating the correct structures and practices needed to achieve best practice in governance of a family business, how to view the business as a family and as a business, development of a shared purpose, defining employee and family roles. - Succession Planning succession planning, conflict resolution, next generation career and skills development, developing family communications and planning an elegant exit.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

Lot 7 - Succession Planning Support

Services for this Lot should include, but not be limited to, the following: - Existing Business Position: formulating exit strategies, preparing business for sale, business continuity and safe-guarding people and assets. - Business Structure: provide support to help determine the assignment and coordination of roles, power and responsibilities within a business. Define how information flows between the different levels of management. - Board Development: value and creation of a board, or recruitment of a non-executive director. Review composition and effectiveness at both an individual and group level. - Business Continuity: how to deal with disruptions to supply chains, reputation, loss of premises or loss of technology. - Risk Management: enable businesses to make well-informed decisions and to identify and protect the most critical aspects of their operations. Mitigating or reducing risks to an acceptable level can create a more agile businesses.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

Lot 8 - Digital Strategy & Transformation Support

Services for this Lot should include, but not be limited to, the following: - Review of ICT Processes: reviewing existing ICT processes and identifying potential improvements, raising awareness of new digital processes, software, apps and technology. - Mobile Technologies: advice on application of relevant and up-to-date fixed and mobile technologies to support the business. - Websites: planning, development and on-going management to improve existing web presence or support on developing new platforms to align with business requirements and improve user experience. - Technology, Solutions & Connectivity: implementing IT and Communications infrastructure and software solutions to meet ongoing requirements. - Business Models & Workplace Innovation: the application of communications and technology to support new business models (remote working, virtual locations, partnerships & collaboration) and digital transformation. - Finding and managing digital resources and services: Building business cases, developing requirements, identifying, selecting and managing digital and technology resources.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

Lot 9 - Workplace Development & Training Support

Services for this Lot should include, but not be limited to, the following: - Skills Mapping of Business/Employees: reviewing existing skills and talent within a business, leadership development, review of business culture, internal project management, capacity building, people development and productivity improvements. - Leadership and Management: as the business grows, so does the need for strong leadership and guidance. Support to equip owners and entrepreneurs with the skills required to develop and achieve key business aspirations. - Productivity: plans and processes to improve productivity, identifying CIPD opportunities, implementing new ideas and structures.

Renewal: The Framework duration is for a period of 2 years with the option to extend for up to a further 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB380035 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2020 |
| Submission deadline | 2 Sep 2019 |
| Future notice date | Not specified |
| Award date | 28 Jan 2020 |
| Contract period | Not specified |
| Recurrence | July 2023 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £66,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 29 |
| Supplier names | AMAS SCOTLAND; BALANCE HR; BUSINESS SUCCESS PARTNERSHIP; CAUGHEY SOLUTIONS; CJM PROJECT FINANCIAL MANAGEMENT; CONNECT THREE SOLUTIONS; ERISKAY ASSOCIATES; GALLOWAY TRAINING; GAP COMMUNICATIONS; INTEND BUSINESS DEVELOPMENT; JAMES SIMPSON ASSOCIATES; MANAGED IT EXPERTS; MARTIN AITKEN; MAUREEN JOHNSTONE ASSOCIATES; PROACTIS TENDERS; RARE TRADE DIGITAL; REAL RETAIL SOLUTIONS; ROBERT J HART; SCMG; SENSCOT; STRATEGEM; TARGETING INNOVATION; TUROUS; UXL; WHITEWALL MARKETING; WILLIAM DUNCAN; WRIGHT JOHNSTON & MACKENZIE; WYLIE & BISSET; YES AGENCY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services
- 79411000 - General management consultancy services
- 79411100 - Business development consultancy services
- 79412000 - Financial management consultancy services
- 79413000 - Marketing management consultancy services
- 79414000 - Human resources management consultancy services
- 79418000 - Procurement consultancy services

## Release History

- 6 Feb 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB380035
- 18 Jul 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360947

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360947
  NAC/1131 - Business Support Consultancy Services Framework - North Ayrshire Council are inviting bids for the provision of a Business Consultancy Services Framework within North Ayrshire. The Framework will comprise of 9 Lots: - Lot 1 - Financial & Data Analysis Support - Lot 2 - Business Strategy & Business Development Support - Lot 3 - Marketing & Digital Media Support - Lot 4 - Procurement & Tender Support - Lot 5 - HR Support - Lot 6 - Family Business Support - Lot 7 - Succession Planning Support - Lot 8 - Digital Strategy & Transformation Support - Lot 9 - Workplace Development & Training Support The Framework will be for a period of 2 years plus the option to extend for up to a further 2 years and is anticipated to commence December 2019. It is anticipated that a maximum of 5 providers will be appointed per Lot. Bidders should note that there is no guarantee of business, use, level of use or continuity of business through the Framework Agreement.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB380035
  NAC/1131 - Business Support Consultancy Services Framework - North Ayrshire Council are inviting bids for the provision of a Business Consultancy Services Framework within North Ayrshire. The Framework will comprise of 9 Lots: - Lot 1 - Financial & Data Analysis Support - Lot 2 - Business Strategy & Business Development Support - Lot 3 - Marketing & Digital Media Support - Lot 4 - Procurement & Tender Support - Lot 5 - HR Support - Lot 6 - Family Business Support - Lot 7 - Succession Planning Support - Lot 8 - Digital Strategy & Transformation Support - Lot 9 - Workplace Development & Training Support The Framework will be for a period of 2 years plus the option to extend for up to a further 2 years and is anticipated to commence December 2019. It is anticipated that a maximum of 5 providers will be appointed per Lot. Bidders should note that there is no guarantee of business, use, level of use or continuity of business through the Framework Agreement.

## Notice URLs

- http://
- http://www.aib.gov.uk
- http://www.hse.gov.uk/pubns/hse40.pdf
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000591653
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000591653. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000591653.json.