---
title: "Enterprise IT Service Management (ITSM) Solution"
ocid: "ocds-r6ebe6-0000592916"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000592916"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000592916.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000592916.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "UNIVERSITY OF STRATHCLYDE"
published: "2019-07-31"
---

# Enterprise IT Service Management (ITSM) Solution

Buyer: UNIVERSITY OF STRATHCLYDE  
Current stage: Planning  
OCID: ocds-r6ebe6-0000592916

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000592916)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000592916.json)

## Summary

The University of Strathclyde is planning a procurement process for an "Enterprise IT Service Management (ITSM) Solution" to effectively manage IT and Library incidents, enquiries, requests, and changes. This procurement falls under the goods category and has a submission deadline for registration of interest by 17:00 GMT on 9th August 2019. Interested parties will receive a questionnaire on 12th August 2019, which must be completed and returned by 17:00 on 16th August 2019. The procurement is located in Glasgow, and it is governed by public law regulations.

This tender represents a significant opportunity for businesses specialising in IT service management solutions and related technologies. Companies that provide tools for incident management, customer service support, and library systems would be particularly well-suited to compete. Engaging with this procurement could help businesses expand their market presence and demonstrate their capabilities in delivering technological solutions to the educational sector.

## Notice

The University seeks registration of interest for a potential procurement exercise to source an ITSM solution tool to manage all IT and Library incidents, enquiries, requests and changes.

### Lot Information

Lot 1

Registrations of interest must be received by 1700hrs GMT on 9th August 2019. Any registrations of interest received after this date will be addressed at the discretion of the Contracting Authority. A questionnaire will be issued to all those who have registered an interest on 12th August 2019, and must be returned to the Contracting Authority by 1700hrs on 16th August 2019. Potential bidders must not make direct, unsolicited contact with stakeholders The Contracting Authority cannot provide any further information to any interested Party at this stage.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG362084 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2019 |
| Submission deadline | Not specified |
| Future notice date | 1 Oct 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF STRATHCLYDE |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G1 1QE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Jul 2019 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG362084

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG362084
  Enterprise IT Service Management (ITSM) Solution - The University seeks registration of interest for a potential procurement exercise to source an ITSM solution tool to manage all IT and Library incidents, enquiries, requests and changes.

## Notice URLs

- http://
- http://www.strath.ac.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000592916
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=592916

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000592916. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000592916.json.