---
title: "Provision of Market Research for User Satisfaction Survey"
ocid: "ocds-r6ebe6-0000595024"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000595024"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000595024.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000595024.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2019-11-05"
---

# Provision of Market Research for User Satisfaction Survey

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000595024

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000595024.json)

## Summary

The Scottish Police Authority is conducting a procurement process titled "Provision of Market Research for User Satisfaction Survey," located in Glasgow, UK. The contract is currently in the award stage, with a total value of £125,000. The procurement method used is an open procedure, allowing for a competitive tendering process. The deadline for bid submissions was 24 September 2019, and the successful supplier, Progressive, was awarded the contract on 5 November 2019. The key task involves executing approximately 1,200 telephone surveys monthly over a duration of 12 months.

This tender presents significant growth opportunities for businesses specialising in market research and user satisfaction surveys, particularly those with experience in telephone surveying and public sector contracts. Companies that can demonstrate a strong technical capability and a competitive pricing strategy will be well-positioned to compete. As the Scottish Police Authority seeks to refresh its survey methodology, businesses that offer innovative approaches to data collection and analysis could find themselves in a favourable position to win future contracts in public order and safety sectors.

## Notice

The Scottish Police Authority (known as the SPA) is seeking to appoint a suitably qualified research agency to conduct a user satisfaction survey. The SPA have a current survey which is conducted and analysed internally. Work has been ongoing recently to review and refresh the survey question set to make them more relevant and streamline the survey. The successful tenderer will be required to work in partnership with the current SPA team to develop and deliver the updated user satisfaction survey.

### Lot Information

Lot 1

The research agency will to undertake approximately 1200 telephone surveys per month for a 12 month period each duration estimated at less than 10 minutes each, these will be conducted with members of the public who have recently contacted the police or have been approached by the police surveying their satisfaction with the way their contact with Police Scotland was handled.

Renewal: 2 x 12 month extension options

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371216 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2019 |
| Submission deadline | 24 Sep 2019 |
| Future notice date | Not specified |
| Award date | 5 Nov 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | £125,000 |
| Awards value | Not specified |
| Contracts value | £125,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROGRESSIVE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 5 Nov 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371216
- 21 Aug 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG364039

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG364039
  Provision of Market Research for User Satisfaction Survey - The Scottish Police Authority (known as the SPA) is seeking to appoint a suitably qualified research agency to conduct a user satisfaction survey. The SPA have a current survey which is conducted and analysed internally. Work has been ongoing recently to review and refresh the survey question set to make them more relevant and streamline the survey. The successful tenderer will be required to work in partnership with the current SPA team to develop and deliver the updated user satisfaction survey.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371216
  Provision of Market Research for User Satisfaction Survey - The Scottish Police Authority (known as the SPA) is seeking to appoint a suitably qualified research agency to conduct a user satisfaction survey. The SPA have a current survey which is conducted and analysed internally. Work has been ongoing recently to review and refresh the survey question set to make them more relevant and streamline the survey. The successful tenderer will be required to work in partnership with the current SPA team to develop and deliver the updated user satisfaction survey.

## Notice URLs

- http://
- http://www.publictendersscotland.publiccontractsscotland.gov.uk
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000595024

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000595024. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000595024.json.