---
title: "Ferry Booking and Ticketing Solution"
ocid: "ocds-r6ebe6-0000596907"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000596907"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000596907.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000596907.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CALMAC FERRIES LIMITED"
published: "2020-04-28"
---

# Ferry Booking and Ticketing Solution

Buyer: CALMAC FERRIES LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000596907

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## Summary

CalMac Ferries Limited is seeking a service provider for a "Ferry Booking and Ticketing Solution" as part of a public procurement process classified under the services industry. This procurement, which follows a restricted procedure, is set in Gourock, UK, with a tender period that recently concluded on 8 November 2019. The project has an estimated contract value ranging from £3 million to £9 million, and the initial contract term is for four years, potentially extending up to eight years with auto-renewals at the authority's discretion.

This tender presents significant business opportunities for companies specialising in digital solutions, particularly those with expertise in ferry booking systems and customer service integrations. Businesses that offer innovative ticketing solutions or possess a track record in the transport sector, especially those familiar with public service contracts, are well-positioned to compete. The procurement aims to modernise CalMac's ticketing capabilities, making it an attractive venture for technology firms looking to expand into public sector collaborations.

## Notice

CalMac Ferries is seeking to appoint a service provider to deliver a Ferry Booking and Ticketing solution.

### Lot Information

Lot 1

CalMac CalMac Ferries Limited (CFL) is one of the largest transport operators in Scotland, operating 33 ferries and 53 ports, harbours and slipways on behalf of the Scottish Government under the Clyde and Hebrides Ferry Services (CHFS) contract. This Procurement CFL is seeking to procure a modern, commercial, off the shelf and market-proven ferry booking and ticketing software solution with demonstrable and referenceable capability to: - Make buying CalMac travel easy - Sell CFL travel and related products to domestic, commercial (including freight) and tourist customers - Offer smart ticketing, and the capability to integrate with external ticket fulfilment solutions - Expose functionality and data through open interfaces, allowing integration with customer sales and service devices, payment services, and internal and external business systems and services. Contract The contract for this service will be let for an initial four-year duration, which will include an implementation period and a period of live running, followed by four, auto-renewed periods of 12 months, each of which is at CFL's option. In advance of each renewal, CFL may elect not to renew, at its sole discretion, at 60 days' notice. The total contract duration is eight years. CFL will contract with the most economically advantageous bidder, and the resultant contract will be available for novation to any subsequent operator of the CHFS contract. It is intended that the contract could be applied for the benefit of CFL's parent company, David MacBrayne Limited (DML), DML subsidiaries or any other entities formed by DML. The services agreement appointing CFL's chosen service provider will be based on the Scottish Government Model ICT Services Contract. As part of the procurement, CFL will tailor that template contract to incorporate provisions specific to this project, allowing bidders to develop their fully costed proposals by reference to a pre-existing set of contractual terms. A copy of the Model ICT Contract is provided in the supplier attachment area within the PCS Tender portal. If you have any concerns, please submit details with your ESPD. For the avoidance of doubt, the tailored version of the contract will be made available to bidders in due course. Information A Prior Information Notice relating to this opportunity was published in July 2019, and a Supplier Meet Buyer event was held in Glasgow on 01 August 2019. A video of this event is available for viewing at https://mediazilla.com/ypx1s7og1. Whilst suppliers may find the video informative, nothing communicated in the video is binding on CFL unless confirmed in writing in the procurement documents (the Contract Notice, the ESPD, and tender documentation which will be made available in due course) or through PCS Tender. To the extent that anything in the procurement documents contradicts statements made during the Supplier Meet Buyer day, the procurement documents shall take precedence.. The estimated Contract Value excluding VAT range is 3,000,000 to 9,000,000 GBP. Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. CFL reserves the right to award additional services in accordance with regulation 33(8) of the Public Contracts (Scotland) Regulations 2015.

Renewal: The contract for this service will be let for an initial four-year duration, which will include an implementation period and a period of live running, followed by four, auto-renewed periods of 12 months, each of which is at CFL's option. In advance of each renewal, CFL may elect not to renew, at its sole discretion, at 60 days' notice. The total contract duration is eight years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385846 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2020 |
| Submission deadline | 8 Nov 2019 |
| Future notice date | Not specified |
| Award date | 28 Apr 2020 |
| Contract period | Not specified |
| Recurrence | 2028 or earlier if the contract is not renewed. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CALMAC FERRIES LIMITED |
| Locality | GOUROCK |
| Post town | Paisley |
| Postcode | PA19 1QP |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Inverclyde |
| Electoral ward | Inverclyde West |
| Westminster constituency | Inverclyde and Renfrewshire West |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 34 - Transport equipment and auxiliary products to transportation
- 42 - Industrial machinery
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30123100 - Ticket-validation machines
- 30144200 - Ticket-issuing machines
- 34980000 - Transport tickets
- 42991230 - Ticket printers
- 48100000 - Industry specific software package
- 72260000 - Software-related services

## Release History

- 28 Apr 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385846
- 28 Oct 2019 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT370579
- 8 Oct 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT368543

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT368543
  Ferry Booking and Ticketing Solution - CalMac Ferries is seeking to appoint a service provider to deliver a Ferry Booking and Ticketing solution.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385846
  Ferry Booking and Ticketing Solution - CalMac Ferries is seeking to appoint a service provider to deliver a Ferry Booking and Ticketing solution.

## Notice URLs

- http://
- http://www.calmac.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000596907
- https://mediazilla.com/ypx1s7og1
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000596907. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000596907.json.