---
title: "Provision of Core ICT and IT Helpdesk Support"
ocid: "ocds-r6ebe6-0000601201"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601201"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000601201.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000601201.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOUTHSIDE HOUSING ASSOCIATION LTD"
published: "2019-12-23"
---

# Provision of Core ICT and IT Helpdesk Support

Buyer: SOUTHSIDE HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000601201

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601201)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000601201.json)

## Summary

Southside Housing Association Ltd, based in Glasgow, has completed a public procurement process for the provision of Core ICT and IT Helpdesk Support, classified under the services category. The procurement was conducted through an open method, and the submission period closed on 18 November 2019. The contract, signed on 20 December 2019, is now active and reflects the association's role as a central purchasing body in the social housing sector. The winning supplier, Tecnica Ltd, based in Dunfermline, offered a competitive bid for this tender.

This tender presents significant opportunities for businesses in the ICT services industry, particularly those specialising in IT support and helpdesk services. Companies that can offer innovative ICT solutions and reliable customer service are ideally positioned to compete in similar future tenders. The open procurement process encourages various suppliers, including small and medium-sized enterprises, to engage, thereby fostering growth and development within the industry.

## Notice

Provision of Core ICT and IT Helpdesk Support

### Lot Information

Lot 1

Provision of Core ICT and IT Helpdesk Support

Options: Any additional costs for non-core variable support options

Renewal: Annual renewal (optional)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375919 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2019 |
| Submission deadline | 18 Nov 2019 |
| Future notice date | Not specified |
| Award date | 20 Dec 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHSIDE HOUSING ASSOCIATION LTD |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 4EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Cardonald |
| Westminster constituency | Paisley and Renfrewshire North |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECNICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 23 Dec 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375919
- 15 Oct 2019 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT369136

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT369136&idx=1
  15th October 2019 - Invitation to Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT369136&idx=2
  15th October 2019 - ESPD
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT369136
  Provision of Core ICT and IT Helpdesk Support - Provision of Core ICT and IT Helpdesk Support
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375919
  Provision of Core ICT and IT Helpdesk Support - Provision of Core ICT and IT Helpdesk Support

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.southside-ha.org
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000601201
- https://tecnica-ltd.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601201. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000601201.json.