--- title: "The provision of a customer self-service and staff mobile working solution" ocid: "ocds-r6ebe6-0000601532" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601532" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000601532.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000601532.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "GRAMPIAN HOUSING ASSOCIATION LTD" published: "2019-10-18" --- # The provision of a customer self-service and staff mobile working solution Buyer: GRAMPIAN HOUSING ASSOCIATION LTD Current stage: Tender OCID: ocds-r6ebe6-0000601532 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601532) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000601532.json) ## Summary Grampian Housing Association Ltd, located in Aberdeen, is currently in the tender stage for a project titled "The provision of a customer self-service and staff mobile working solution." This procurement, classified under the services category with a focus on housing and community amenities, is open until 19 November 2019. Interested suppliers must submit their bids electronically through the designated platform. The project involves a two-phase approach to design and implement both customer self-service and staff mobile working solutions. This tender presents a significant opportunity for businesses specialising in IT services, software development, and customer service solutions to expand their operations. Companies that can demonstrate expertise in creating mobile applications and self-service customer interfaces would be particularly well-suited to compete. The project not only aims to enhance operational efficiency for Grampian Housing Association but also offers a pathway for suppliers to establish long-term relationships within the public sector. ## Notice Two phase project to 1) design and provide self-service solution for customers and 2) design and provide staff mobile working solution. ### Lot Information Lot 1 GHA wishes to appoint a single supplier to provide it with Internal Audit Services for the contract period. It is expected that internal audit service provision will commence on 1 April 2019 - 2022, with the possibility of a further 2 x 1 year + 1 year extension to the audit contract. The extension of the contract will be entirely at the discretion of GHA. The contract is subject to re-appointment annually. Renewal: It is expected that internal audit service provision will commence on 1 April 2019 - 2022, with the possibility of a further 2 x 1 year + 1 year extension to the audit contract. The extension of the contract will be entirely at the discretion of GHA. The contract is subject to re-appointment annually. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT369523 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Oct 2019 | | Submission deadline | 19 Nov 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GRAMPIAN HOUSING ASSOCIATION LTD | | Locality | ABERDEEN | | Post town | Aberdeen | | Postcode | AB10 1TD | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM5 North Eastern Scotland | | ITL 3 | TLM50 Aberdeen City and Aberdeenshire | | Local authority | Aberdeen City | | Electoral ward | Midstocket/Rosemount | | Westminster constituency | Aberdeen South | | Delivery location | TLM50 Aberdeen City and Aberdeenshire | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48100000 - Industry specific software package ## Release History - 18 Oct 2019 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT369523 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT369523&idx=1 18th October 2019 - ESPD - Customer Self-service and staff mobile working solution - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT369523&idx=2 18th October 2019 - Guidance & Project Particulars - customer self-service and staff mobile working solution - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT369523 The provision of a customer self-service and staff mobile working solution - Two phase project to 1) design and provide self-service solution for customers and 2) design and provide staff mobile working solution. ## Notice URLs - http://www.grampianhousing.co.uk/ - http://www.publiccontractsscotland.gov.uk/ - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000601532 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=601532 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601532. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000601532.json.