---
title: "The provision of a Programme and Digital Service/Operational Delivery Provider(s)"
ocid: "ocds-r6ebe6-0000601964"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601964"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000601964.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000601964.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NATIONAL RECORDS OF SCOTLAND"
published: "2020-11-23"
---

# The provision of a Programme and Digital Service/Operational Delivery Provider(s)

Buyer: NATIONAL RECORDS OF SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000601964

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601964)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000601964.json)

## Summary

The National Records of Scotland is seeking providers for the "Provision of a Programme and Digital Service/Operational Delivery Provider(s)" project, which encompasses essential programme management services aimed at achieving key milestones. This tender falls under the services category, specifically within general public services, and has recently completed the award phase, with final contracts awarded to Deloitte and Storm ID Ltd. Key locations for service delivery are NRS offices situated across Edinburgh, with the procurement conducted through an open procedure. Significant contracts include PMO support valued at £6 million, operating model services worth £2 million, intelligent client resources at £500,000, and technical resources for £5 million, all signed on 22nd October 2019.

This procurement presents substantial opportunities for growth, particularly for businesses specialising in programme management, digital services, and IT consultancy. Companies with expertise in agile project delivery, business change management, and technical integrations would be well-positioned to compete in future opportunities. The diverse range of services required indicates a need for both large firms, like Deloitte, and small to medium-sized enterprises, such as Storm ID Ltd, highlighting a balanced playing field for various business scales to engage effectively in the competitive landscape.

## Notice

Provision of optimised and expert programme management to ensure the successful achievement of NRS Programmes.

### Lot Information

PMO support and Benefits / Business Case Management

Delivery of Vision and Milestones: to help NRS achieve its key programme vision and milestones through deliverable approaches and robust programme management and planning arrangements. PMO Support: provision of short term and specialist capacity to augment the existing PMO. Benefits and Business Case Management: to provide short term support to NRS to manage its approach to benefits realisation from Programme delivery.

Operating Model / Business Change

Operating Model: to help NRS develop its Target Operating Model for key programmes to underpin the delivery of these programmes and their target benefits. Business Change: to help NRS deliver a controlled business change approach to operational/digital transition and delivery.

Intelligent Client

Intelligent Client: Intelligent Client capacity to support and advise NRS in managing multiple contracts and associated digital service/operational delivery integration.

Technical Resources and Digital Services

Technical Resources: short-term, specialist capacity to augment the internal IT team or our IT suppliers. Digital Services: augmenting and providing short terms skills and expertise to help scope and run digital service programmes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400287 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2020 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Oct 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £13,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL RECORDS OF SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 7TF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Corstorphine/Murrayfield |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DELOITTE; STORM ID |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98110000 - Services furnished by business, professional and specialist organisations

## Release History

- 23 Nov 2020 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400287

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400287
  The provision of a Programme and Digital Service/Operational Delivery Provider(s) - Provision of optimised and expert programme management to ensure the successful achievement of NRS Programmes.

## Notice URLs

- http://
- http://www.nrscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000601964

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000601964. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000601964.json.