--- title: "Supporter Services" ocid: "ocds-r6ebe6-0000602085" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000602085" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000602085.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000602085.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "NATIONAL TRUST FOR SCOTLAND" published: "2019-10-24" --- # Supporter Services Buyer: NATIONAL TRUST FOR SCOTLAND Current stage: Tender OCID: ocds-r6ebe6-0000602085 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000602085) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000602085.json) ## Summary The National Trust for Scotland is currently procuring services related to "Supporter Services" as part of an open tender process. This procurement falls within the services category and is aimed at enhancing customer service and fundraising efforts across all areas of Scotland. The deadline for submissions is set for 2 December 2019, with the bid opening scheduled for the same day at 14:00. Interested suppliers can submit their proposals electronically, ensuring they comply with the established guidelines for bidding. This tender presents a valuable opportunity for businesses specialising in customer service, data processing, and fundraising to expand their operations. Companies that can deliver high-quality data management, customer interaction, and fulfilment services would be particularly well-suited to compete for this contract. Engaging with the National Trust for Scotland not only allows businesses to secure a contract but also enhances their visibility within the charity sector, potentially leading to further partnership opportunities. ## Notice The Trust aims to select a supplier to be an extension of our customer service and fundraising team, to ensure our supporters have a seamless experience regardless of whether they speak with our central team or our partner customer service team. Our requirements include fulfilling our data processing services, laser printing, enclosing and despatching client membership packs and provision of required stationary, ad hoc sticker and Guide fulfilment, telephone response and donation processing, fundraising mailing and data management. ### Lot Information Lot 1 The Trust aims to select a supplier to be an extension of our customer service and fundraising team, to ensure our supporters have a seamless experience regardless of whether they speak with our central team or our partner customer service team. Our requirements include fulfilling our data processing services, laser printing, enclosing and despatching client membership packs and provision of required stationary, ad hoc sticker and Guide fulfilment, telephone response and donation processing, fundraising mailing and data management. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT370002 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Oct 2019 | | Submission deadline | 2 Dec 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NATIONAL TRUST FOR SCOTLAND | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH11 4DF | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Sighthill/Gorgie | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services ## Release History - 24 Oct 2019 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT370002 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT370002&idx=1 24th October 2019 - Tender Document for Supporter Services - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT370002 Supporter Services - The Trust aims to select a supplier to be an extension of our customer service and fundraising team, to ensure our supporters have a seamless experience regardless of whether they speak with our central team or our partner customer service team. Our requirements include fulfilling our data processing services, laser printing, enclosing and despatching client membership packs and provision of required stationary, ad hoc sticker and Guide fulfilment, telephone response and donation processing, fundraising mailing and data management. ## Notice URLs - http://www.nts.org.uk - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000602085 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=602085 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000602085. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000602085.json.