---
title: "Debt Management Partners, Recovery and Sheriff Officer Services"
ocid: "ocds-r6ebe6-0000605022"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605022"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000605022.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000605022.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GLASGOW CITY COUNCIL"
published: "2020-04-15"
---

# Debt Management Partners, Recovery and Sheriff Officer Services

Buyer: GLASGOW CITY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000605022

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605022)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000605022.json)

## Summary

Glasgow City Council is currently managing the procurement process for "Debt Management Partners, Recovery and Sheriff Officer Services" within the services industry, focused on debt recovery services. This procurement has been conducted using an open method and has been divided into eight distinct lots, including Council Tax placements and Non Domestic Rates, with each lot outlining specific service requirements. The submission deadline for bids was initially set for 3rd January 2020, with relevant amendments made recently to account for public holidays. The location for the delivery addresses primarily falls within the Glasgow region (UKM82).

This tender presents significant opportunities for businesses engaged in debt management, recovery, and enforcement services, particularly small and medium enterprises (SMEs) that demonstrate experience in delivering similar services. Companies specialising in financial services, sheriff officer roles, and debt collection can benefit from competing for these contracts. Successful bidders will be required to meet specific criteria, including compliance with industry standards such as PCI DSS and Cyber Essentials, which positions this opportunity as advantageous for organisations capable of meeting these foundational requirements.

## Notice

Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T

### Lot Information

Council Tax (First Placement)

The council seeks the services of a Debt Management Partner for collection of unpaid Council Tax. The supplier of Lot 1 will receive the majority of Council Tax cases, however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: customers who have a history of payment activity or customers who have fallen into arrears for the first time customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay Council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge. The successful supplier will assist the Council with collection of debt in these cases and where appropriate trace absent owners.

Council Tax (Second Placement):

The council seeks the services of a Debt Management Partner that has the ability to investigate and initiate Council Tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of Council Tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.

Non Domestic Rates (NDR)

The Council seeks the services of a Debt Management Partner to assist the Council in the collection of Non-Domestic Rates. The supplier will also provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS)within the Glasgow City Boundary

Sundry Debt

The council seeks the services of a Debt Management Partner for collection of unpaid Sundry Debts. The council and the Glasgow family organisations provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued.

Parking

The council seeks the services of a supplier that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice The supplier may also be required to collect new charge notices levied if introduced.

Housing Benefit Overpayments

The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions. The council seeks the services of a Debt Management Partner for collection of unpaid Housing Benefit Overpayments.

Sheriff Officer Services

The council seeks the services of Sheriff Officers for the execution of diligence enforcement services on behalf of the council and the successful suppliers of Lots 1 to 6 of this Framework Agreement.

Sheriff Officer Services (not connected to Lots 1-6 of this Framework)

The council seeks to appoint a supplier to provide Sheriff Officer services for the execution of general citation and diligence services for the council not connected to Lots 1-6

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385213 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2020 |
| Submission deadline | 3 Jan 2020 |
| Future notice date | Not specified |
| Award date | 31 Mar 2020 |
| Contract period | Not specified |
| Recurrence | December 2023 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,168,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,253,581 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLASGOW CITY COUNCIL |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | SCOTT & CO (SCOTLAND; STIRLING PARK; WALKER LOVE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 15 Apr 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385213
- 2 Dec 2019 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC374107
- 28 Nov 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC373653

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC373653
  Debt Management Partners, Recovery and Sheriff Officer Services - Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385213
  Debt Management Partners, Recovery and Sheriff Officer Services - Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management Partners, Recovery and Sheriff Officer Services. The contract has been allocated into 8 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax ( Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Parking (Fixed Penalties) Lot 6 - Housing Benefit Overpayment Lot 7 - Sheriff Officers Lot 8 - Sheriff Officers (not connected to Lots 1-6) This procurement will be conducted via the Public Contracts -Tender portal (PCS-T). We will utilise a one stage Open procedure. Bidders must self-certify their adherence to the conditions of participation via the ESPD (Scotland) in PCS-T and may be required to submit Means of Proof before contract award. Bidders must refer to the specific requirements listed in Section III in this OJEU Contract Notice when completing the ESPD in PCS-T

## Notice URLs

- http://
- http://www.glasgow.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000605022
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605022. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000605022.json.