---
title: "Provision of an Enterprise IT Service Management Solution (ITSM)"
ocid: "ocds-r6ebe6-0000605191"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605191"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000605191.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000605191.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF STRATHCLYDE"
published: "2020-04-21"
---

# Provision of an Enterprise IT Service Management Solution (ITSM)

Buyer: UNIVERSITY OF STRATHCLYDE  
Current stage: Award  
OCID: ocds-r6ebe6-0000605191

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605191)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000605191.json)

## Summary

The University of Strathclyde, located in Glasgow, has successfully completed a procurement process for the provision of an Enterprise IT Service Management Solution (ITSM). The contract was awarded through an open procedure, with a total value of £540,798. This procurement falls within the education sector, having commenced on April 21, 2020, and concluding with the signing of the contract on April 16, 2020. The procurement covered services aimed at enhancing the university's IT capabilities, and the relevant bidding period is noted as having been open for competitive submissions.

This tender presents significant opportunities for businesses specialising in IT service management, particularly those with experience in educational environments and expertise in quality assurance and cost-effective solutions. Companies that can demonstrate a strong financial standing, preferably with an average yearly turnover of at least £600,000 over the past three years, alongside recognised insurance and technical credentials, would be well-positioned to thrive in future similar contracts. Those with a proven track record of deploying similar ITSM systems will find this domain particularly conducive to growth.

## Notice

Provision of an Enterprise IT Service Management Solution (ITSM)

### Lot Information

Lot 1

Provision of an Enterprise IT Service Management Solution (ITSM) for the University of Strathclyde. Full scope of the requirement includes implementaiton services.

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of suppliers or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Renewal: 4 optional renewals at 12 months each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385672 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2020 |
| Submission deadline | 23 Dec 2019 |
| Future notice date | Not specified |
| Award date | 16 Apr 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £340,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £540,798 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF STRATHCLYDE |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G1 1QE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72260000 - Software-related services

## Release History

- 21 Apr 2020 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385672
- 20 Nov 2019 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV372909

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV372909
  Provision of an Enterprise IT Service Management Solution (ITSM) - Provision of an Enterprise IT Service Management Solution (ITSM)
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR385672
  Provision of an Enterprise IT Service Management Solution (ITSM) - Provision of an Enterprise IT Service Management Solution (ITSM)

## Notice URLs

- http://
- http://www.strath.ac.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000605191
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000605191. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000605191.json.